Selfridges & Co - Reviews and experiences

It was 10pm and I was pretty let down by the way the staff was treating me. I tried making eye contact and starting a conversation, but they were just not interested and basically ignored me until I had to straight up ask for help. It made me feel like they didn't really care about me as a customer, and it really ruined what was supposed to be a nice shopping trip.

I made a silly mistake and sent my returns to the wrong store, but thankfully Rhianna in customer service came through and saved the day! She sorted everything out and made sure my returns arrived at the right place in no time. Thank you so much, Rhianna!

My experience at Selfridges & Co was so disappointing. The customer service was seriously lacking and the overall experience was just not good. I had a gift card to use there, but after this visit, I definitely won't be going back.

My experience with Selfridges has been a complete nightmare. Our company got gift cards for our staff as Christmas presents, but one of them turned out to be no good. I have gone to the store multiple times with the receipt, called and sent emails many times, but the Selfridges staff hasn't been very helpful at all. It's been more than a month since this problem started, and it still hasn't been fixed. It's really disappointing to see Selfridges act this way - they're supposed to be pros, but they don't seem to care at all. If this is how they treat customers, I'd rather go somewhere else. I'd rather spend £200 at Primark than deal with Selfridges.

I bought some shoes at that store not too long ago and I gotta say, the service at the shoe gallery was top-notch. The sales person, I think her name was Damiola, was super helpful and didn't rush me at all while I tried on a bunch of different pairs. She gave me some great advice and made sure I left with the perfect pair. I really appreciate her help and I'll definitely be going back to that store next time I need to do some shopping.

My time at Selfridges was amazing. It was my first time there and I was really blown away by how beautiful the store was and the incredible service from the staff. I especially enjoyed chatting with Jonathan at the Jusbox perfume stand. He knew so much about the products and didn't pressure me into buying anything. It was nice to have a real conversation with someone who truly cared about what they were selling. I definitely want to go back to Selfridges again someday after this great experience.