Selfridges & Co - Reviews and experiences

What a disaster this online purchase turned out to be! I ordered a fancy watch and was shocked when it came in a beaten up box that wasn't even the right one for the model I picked. I started doubting if the watch was even real, so I decided to send it back. But then, to my surprise, Selfridges said the watch was damaged while it was with me. That's a lie and it's really getting on my nerves. I wouldn't recommend buying anything from this place online, and I, myself, won't be returning. This whole thing was a scam, a rip-off, and just plain disgusting. I even tried reaching out to Customer Services for help, but got no reply. This customer service is awful and the whole experience was a letdown.

Hey there, everyone! Let me fill you in on what went down when I tried to shop at this fancy retail store. Save yourself the hassle and don't bother buying online - it's a total scam! Selfridges used to be fantastic, but now it's turned into a total mess. I placed two orders and had to deal with the folks in the Return Department, who straight up fibbed about the condition of the stuff I sent back. They said I wore something and that another item was damaged - total nonsense! Those items were in perfect condition, just like when I got them. They made up those lies just to avoid giving me a refund. I've never been so disgusted by a shopping experience before. Their service is awful - they make you jump through hoops and explain yourself over and over to try and wear you down. It's clear that Selfridges has a policy to trick customers when it comes to returns, all to save a few bucks and rip off innocent shoppers like me. I'm never, EVER shopping here again, and you can bet I'll be deleting my account as soon as I can.

I've been a loyal customer at this store for so many years, always spending my hard-earned cash on their stuff. Just the other day, I picked up a big order, but then life threw a curveball and I needed to return it. Turns out, I missed the deadline for returns by just a few days because they changed it to only 14 days now. I've always stuck to the old 30-day policy, so this really blindsided me. I tried reaching out to customer service for help, but they didn't seem to get where I was coming from at all. This whole situation has been a real punch in the gut, both emotionally and financially. It's kinda shattered my trust in this store, to be honest.

I ordered something online recently and got a message from Selfridges saying they cancelled it. It really frustrated me, and it's been a whole month now and I still haven't got my money back. I tried contacting customer service a bunch of times, but couldn't get through to anyone. I even asked for a call back, but that didn't work either. The whole experience dealing with Selfridges has been super awful and disappointing.

My experience with Selfridges was absolutely awful! I ordered some makeup beauty items and immediately regretted it. I tried to cancel my order, but it was already too late. I accepted the package from the courier, thinking I could return it right away for a refund - but oh boy, was I wrong. Even though I hadn't even opened the box, Selfridges refused to accept the return because of their ridiculous beauty items policy. They said once the package was opened, there was no turning back - even though the box was sealed and untouched! To make matters worse, when I finally opened the box to check my expensive items, I found that one of the makeup products was damaged. You'd think that's a good reason for a refund, right? Nope. Selfridges refused again, claiming I had opened the packaging and couldn't return the damaged item. Dealing with them felt like talking to robots without any common sense or understanding. Their Customer Service Team was useless, showing no concern for my disappointment or the damaged items. It was a constant back and forth with no solution in sight - they basically said tough luck, tough cookie! This experience was frustrating, and I won't be shopping at Selfridges again.

I had a terrible time dealing with Selfridges & Co. I wanted to send back a pair of Christian Louboutin shoes I bought online, which cost a lot of money. But returning them was a total nightmare. Even though I did everything they said for the return, Selfridges somehow lost my package. I called and emailed so many times, but all I got were useless promises and no solution. I had to open a Paypal dispute in the end just to try to get my money back. This was one of the worst customer service experiences I've ever had, and I won't be buying from Selfridges & Co. again, that's for sure.