RONA Reviews
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Lumber, customer service
I can't believe the horrible experience I had at this store. They were all out of lumber carts, the ladies' washroom stank, and the person at the Pro service desk was completely useless. I asked for help finding a cart, and he basically told me to look around the store or parking lot on my own. His customer service was terrible, and he even seemed to make fun of customers behind their backs. On the other hand, Kate in the paint section was a shining light in this awful journey. She was attentive, knowledgeable, and friendly - everything you'd hope for in a hardware store employee. Despite Kate's great service, my overall experience was so awful that I won't be spending any more of my project money at this place.
Expensive Blackstone cooktop
I recently bought a Blackstone cooktop online for a good chunk of change. The website said it would arrive between specific dates, but it's way past that now and I still don't have it. Also, they already charged my credit card the whole amount, taxes included. I tried contacting customer service a few times, and every time they said they'd look into it and call me back. Big shock, guess what? They never called back. This whole no communication, poor customer service thing is just not okay. My advice: steer clear of this company for online purchases if you actually want to get what you ordered and not get scammed.
Gas chainsaw purchase
I bought a gas chainsaw from your store not too long ago and I'm having some trouble with it. I was using it for about 10 minutes after the ice storm when it suddenly stopped working and now won't start. When I reached out to customer service, they told me that since it's been over 90 days since I bought it, I'll have to get a new one. As someone who's bought lots of Craftsman tools from you guys, I'm pretty upset at the lack of help from RONA. Your website was no help at all in finding a dealer for warranty repairs, which just made me even more frustrated and disappointed with the whole situation.
Light bulbs
So, I went to RONA to get some light bulbs, thinking they were awesome. But guess what? They turned out to be the wrong size when I got back home. I tried to take them back, but they were like, nah, can't do it without a physical receipt. I mean, who still carries receipts these days? And get this - they offered me store credit for less than what I paid, even though I just bought them that same day! Now I'm stuck with these useless light bulbs. Ugh, RONA needs to update their return policy, seriously.
Toilet purchase
On September 22nd, I bought a toilet from your website. The delivery details were a bit unclear because it was handled by a separate transportation company. RONA didn't keep us updated on the delivery, and we couldn't get a hold of them. So, we had to organize the delivery on our own with another company. The toilet was supposed to arrive on October 10th.
Ordered some stuff for my room
So I ordered some stuff for my room and what a mess it turned out to be! They went and canceled my order for no good reason, claiming my address was wrong even though it wasn't, and when I called in for help, they couldn't do a thing. Such a huge waste of my time, now my room is still empty. Ugh, so frustrating!
Yeti 500 X battery bag
I had a terrible time with the online ordering system at this store. I was trying to order a Yeti 500 X battery bag, which I thought would be easy, but boy was I wrong! The online ordering was a complete disaster. I did everything the system asked, but it never said my order was confirmed. So, I clicked the button again, only to find out that I accidentally ordered twice! When I called customer service for help, no one picked up the phone. I couldn't even cancel the order online because the website was a mess. Eventually, Purolator shipped the order, and I had to make a trip to the store to return it. Such a waste of time and energy, not to mention the frustration of dealing with their incompetence. I would suggest avoiding their online ordering at all costs.
Shower purchase
I bought a shower online for $3,140 and was super excited for it to arrive. But when it finally did, I was so bummed out because it looked nothing like the pictures on the website. The colors were all off, and the quality was way less than I was expecting. I had to dish out more money to get an expert to set it up for me, which was a pain. When I reached out to customer service, they tried to offer me just $100 at first, can you believe it? After going back and forth for almost an hour, they finally upped it to $200. It was such a frustrating and disappointing experience. I also noticed that the reviews on the site seemed kinda filtered, so now I don't even know what to trust anymore.
Lumber purchase
Since the Americans took over and the pandemic hit, prices keep going up like crazy! Comparing them to other stores, the difference is unreal. And don't even get me started on the employees, they never lend a hand. The line at checkout is always backed up, and the wood section seems to be closed more often than not because they never have enough cashiers. I shop there a lot for my job and it's really frustrating. It's a shame because it used to be such a cool store, but now it feels more like a corner shop. Home Depot, on the other hand, is so much better at listening to customers and providing the service professionals like me expect.
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Mulch and Soil Purchase
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