PGA TOUR Superstore Reviews

: 19
32% Would buy here again

Most relevant positive review

  2024-01-30
Pickleball apparel and shoes
As a big fan of pickleball here in Toronto, I was so excited to find a great variety of picklebal...Read on
Kilback

Most relevant negative review

  2024-03-17
Golf equipment
I can't believe how rude this company is! I bought some golf equipment from them and it'...Read on
lonie

Review with most votes

  2023-12-16
Golf club repair
I went to the store to get my golf club fixed, and I gotta say, I was blown away by how honest an...Read on
Adams

Reviews (19)

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    Pickleball apparel and shoes

    As a big fan of pickleball here in Toronto, I was so excited to find a great variety of pickleball clothing and shoes at the store. The stuff I bought was really high quality, and the staff gave me awesome customer service. Destiny and Lee really knew their stuff and helped me out a lot, which made my shopping trip super enjoyable and quick. Having a whole section just for pickleball gear is amazing, and I'm hoping they'll bring in even more paddle options soon. I'll definitely be coming back to this store for all my pickleball needs!


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    Golf club repair

    I went to the store to get my golf club fixed, and I gotta say, I was blown away by how honest and professional the repair guy was. He actually took the time to go through all the possible risks with me, and that really meant a lot. It's rare to find that level of honesty and integrity in customer service these days. It's little things like this that really make a difference in making customers feel like they can trust a business.


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    New putter and bay experience

    Yesterday, I was at the store and ran into this guy Colin who was super nice. He helped me pick out the perfect putter and even let me try it out in the bays for an hour. It was a blast and I had no idea we had something like that nearby. I'm definitely gonna spread the word to all my friends and family about this place, it's amazing! Big thanks to Colin for being so awesome and helping me out with all my golf gear.


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    Golf clubs and accessories.

    This store is amazing! Forget those big-box stores, PGA Golf Superstore is the place to be. As soon as you step inside, you can tell it's something special. The staff is so friendly and really knows their stuff. They make you feel like part of the family. They take the time to show you everything and teach you about the products, making it a unique shopping trip. I can't say enough good things about this store!


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    Golf ball purchase

    I bought some golf balls from that store recently, eh, but the delivery didn't come when it was supposed to. Even though I paid extra for FedEx to deliver it right to my door, the package ended up being handed over to the regular old postal service without me needing to sign for it. I was pretty upset about the whole thing, especially since the stuff I bought wasn't cheap. Plus, the way the store handled it and their promise of a full refund if I'm not satisfied didn't seem to apply to me in this case. The whole situation has me doubting if this store is really legit, and it's definitely left a bad taste in my mouth as a customer, eh.


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    Purchased golf balls

    I bought twelve golf balls online from the store. It was easy to order, and I got a confirmation email right away. But when the package arrived, it was damaged, and one of the balls was scratched. I tried to reach customer service to fix the problem, but I never heard back. I was disappointed with the poor customer support and the delivery quality.


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    Iron fitting

    I went to the store on 75 and Plano Parkway and had an amazing experience with Gene. He really knows his stuff and is so helpful for golfers with mid to high handicaps looking to get better. Gene took the time to watch my swing and suggested some clubs that could help me lower my score. I'm grateful for his personalized help and definitely suggest checking out this store for any golf gear you might need.


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    Golf equipment

    I can't believe how rude this company is! I bought some golf equipment from them and it's been a total disaster. It's been forever and I still don't have my stuff. Every time I reach out to them, it's just one lame excuse after the other. They won't even give me my money back and I think they're just scamming me. Stay away from this company at all costs!


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    Golf clubs and grips

    This store is a total mess! I ordered a set of golf clubs and grips for my son, spent over $1,300. We even paid extra for faster delivery. But when the order arrived, they screwed everything up. Wrong clubs, wrong grips - it was a disaster. I contacted customer service, hoping they'd fix their mistake. They said they'd overnight the correct grips and send a return ticket for the wrong clubs. But you know what? We never got the right grips, and now they won't even reply to my emails. It's like they're purposely avoiding me! If you want to waste your money on stuff you didn't even ask for and then get ignored when you try to fix it, go ahead and shop here. Otherwise, stay away from this store!


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    Golf equipment

    I just wanted to mention that the customer service at this store really needs to step it up. I've been coming here often and the staff have always been pretty unfriendly, almost rude at times. I recently purchased some golf equipment and didn't even get a basic thank you. Being a previous business owner, I understand how crucial customer service is and the importance of making customers feel appreciated. Because of this lack of friendliness, I'll be taking my business elsewhere.


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    Funny looking driver with a cool red design

    I bought this driver that seemed like it could actually help me hit the ball straight for once, but it didn't come with all the stuff it was supposed to, like the cool torque wrench and guide thingy. I asked for help but they were useless. Cobra wouldn't even send me the missing things cause I didn't buy it straight from them. It's so annoying!


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    Stealth Driver 3 wood

    Just got a Stealth Driver 3 wood from the store, eh. But when I got my order, I was kinda bummed to see that both the driver and 3 wood were missing their headcovers, and also the wrench for adjusting the driver.


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    New golf clubs

    I got these new golf clubs from there, and they're really awesome! But then I found out the tracking number was fake, and I couldn't even reach them because they only use email. They took my money, but my clubs never arrived! Avoid them, it's a complete scam!


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    Golf club purchase

    I was so disappointed with the service at that golf store. I got myself a new putter over the weekend and paid extra for faster shipping, thinking I'd have it by this weekend. But nope, that didn't happen. They took my money, sent me an email to confirm, but didn't even ship the club until I had to call them on Wednesday. They tried to blame Taylor Made for the delay, but c'mon, shouldn't they know how long it takes to ship something? Deceptive and really bad communication all around.


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    Left-handed lady golf club set

    So, I ordered a full set of left-handed lady golf clubs at this store for express delivery when I was on vacation in Florida. After a week, I popped into the store to see if my order was ready, but they told me to just wait for an email when the clubs came in. Another two weeks went by, and still no word, so I went back to the store. Turns out, they told me the brand doesn't even make left-handed clubs! Pretty disappointing and made me question the store's organization and service.


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    Golf equipment

    I ordered some golf stuff a while back, but it never arrived. I paid online and everything, but never got any shipping details. I tried contacting customer service a bunch of times, but never heard back. I'm pretty upset at how bad the communication has been and overall not happy with this company.


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