Oxygen Boutique

Oxygen Boutique reviews

19 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
42%
Would buy here again
Ordering
7.2
Service
6.6
Pricing
7.0
Delivery
5.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Easy ordering process, fast customer service, t...

10.0

"I just bought something from Oxygen Boutique online, and it was a breeze. The website is so easy to use, making it super simple to find what I need..."

By: Swaniawski Read on →
Critical

Silk blouse with lace details

4.0

"I recently bought a silk blouse with pretty lace details from this shop, and let me tell you, I was super disappointed with the quality of the item..."

By: Ansel Read on →
Most Voted

BBhugme pillow

10.0

"I just got a BBhugme pillow from this shop and I gotta say, I really love it! The quality is top-notch and it's been a big help with my neck p..."

By: Josianne Read on →

Reviews (19)

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Silk blouse with lace details

A
Ansel

7 reviews

4.0
Overall Rating
Would buy here again
No

I recently bought a silk blouse with pretty lace details from this shop, and let me tell you, I was super disappointed with the quality of the item I got. The blouse came with loose threads and messy stitching, which made me doubt the overall craftsmanship of the product. I contacted customer service to talk about my concerns, and even though they were quick to respond at first, the process to fix it has been a total nightmare. It's been months since I asked for a refund, and I still haven't gotten my money back. It's like they're hoping I'll just forget about it and move on! Well, I'm not going to let that happen. Customers shouldn't have to deal with low-quality products and bad service like this. Be careful when you buy - you might never see your money again!

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Dresses not fitting

C
Clement Homenick

1 reviews

3.5
Overall Rating
Would buy here again
No

Hey everyone, I'm feeling super annoyed! I ordered three dresses and none of them fit me properly. Plus, one of the dresses had a weird issue where I couldn't even get it over my head. It's such a waste of money and time, eh?

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
4.0

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Gift purchase for Mother's Day

C
callie

5 reviews

4.0
Overall Rating
Would buy here again
No

My experience with Oxygen Boutique was a total nightmare. I ordered a gift for Mother's Day way ahead of time, but then found out days later that they hadn't even processed my order. When I tried to cancel it, they still ended up delivering the item, even though I didn't need it anymore. Dealing with the returns was a pain, with extra fees and a long wait for my refund. Their customer service was terrible, and they even threatened legal action and contacted my employer when I left a bad review. I suggest steering clear of Oxygen Boutique and going with a more trustworthy retailer instead.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Next day delivery order

D
Dariana

6 reviews

5.0
Overall Rating
Would buy here again
No

I had a really bad experience with Oxygen Boutique's service. I ordered something for next day delivery, but the courier never got it. I tried for two weeks to get a hold of the store for some answers, but all I got was useless responses. Instead of owning up to their mistake and sending me the product, they just kept giving me the runaround and expected me to sort it out.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Order placed with incorrect delivery address

Y
yadira

11 reviews

5.5
Overall Rating
Would buy here again
No

I ordered something from Oxygen Boutique and they charged me right away, but didn't give me an invoice so I couldn't double-check the details. When I saw that they had the wrong delivery address, I sent them two urgent emails to let them know. They replied saying they fixed it, but the package still went to the wrong place, which turned out to be a funeral home. Oxygen Boutique said they had shipped it before they got my emails, but then why did they send me emails saying they changed the address? I had to contact the funeral home and the widow to get my package, since Oxygen Boutique didn't help me or refund my shipping costs. Their customer service was terrible and they didn't care about fixing the problem.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Easy ordering process, fast customer service, timely delivery, well-packaged items

S
Swaniawski

21 reviews

10.0
Overall Rating
Would buy here again
Yes

I just bought something from Oxygen Boutique online, and it was a breeze. The website is so easy to use, making it super simple to find what I needed and buy it. I had a few questions, and when I asked for help, they got back to me right away with really useful answers.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Unhelpful customer service

P
Patience

8 reviews

6.0
Overall Rating
Would buy here again
No

I had a really bad experience with this company. I accidentally placed an order and right away tried to cancel it, but they said it was already shipped. They promised to help with the return, but that never happened. The lack of honesty and giving me the wrong info is not cool. I highly recommend not buying from this company, there are way better choices available.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Black Friday sale gifts

S
shawn

5 reviews

9.0
Overall Rating
Would buy here again
Yes

I got some Christmas presents on Black Friday, and I was really pumped to receive them. But then my order got delayed. I was pretty disappointed, but I sent an email to inquire about it. They responded right away and were really friendly. They apologized for the delay and mentioned that the suppliers were overwhelmed with orders from the sale. The following day, my order showed up. Yay!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Recent cosmetics purchase

T
tracey

8 reviews

10.0
Overall Rating
Would buy here again
Yes

A few weeks back, I bought some makeup from this online store when they were having a sale - everything was half off! Ordering was easy peasy and I got my package right on schedule. The products were just like they were described and the quality was great. I'm happy with my purchase and would totally shop here again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Bad delivery experience

S
Spinka

18 reviews

5.0
Overall Rating
Would buy here again
No

I took a picture of my delivery, but it ended up at the wrong house! It took customer service forever to get back to me, and then they accused me of lying! Seriously, all I want is my stuff or a refund. So rude!

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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Dress with discount

M
Marion Satterfield

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently found this really cute dress on sale and it arrived really quickly, even though I'm living in the US now. The delivery was fast, and I was constantly updated on the dress's whereabouts. It even came in this cool sealed bag that will keep it safe during travel. I'm super happy with my purchase - thanks a lot!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Discounted clothing item

M
M. Dare

2 reviews

4.0
Overall Rating
Would buy here again
No

I messed up by buying a really cheap item for my vacation without checking the return policy first. They only allow returns within 14 days, but I missed that deadline because I was out of town. And to top it off, they won't take back discounted items, which wasn't clear in their policy. The item I got seemed like it had been returned a bunch of times - all wrinkled up and lousy quality. Definitely steer clear if you want good stuff or fair return options.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Stiletto Boots and Faux Leather Jacket

L
lucinda

9 reviews

7.0
Overall Rating
Would buy here again
Yes

Well, I gotta admit, I was a little unsure about ordering from this place after seeing some not-so-great reviews. But my whole experience was a bit of a wild ride. The service was a bit slow to start with, but they did come through for me in the end. My first package went MIA thanks to a lazy postie, but they quickly sent me a replacement. It was a bit of a headache, but they made up for it. I ended up scoring some amazing stilettos and a killer faux leather jacket that made me feel like a total rockstar. So, all things considered, I'd say it was worth the trouble.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

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Quick delivery, great customer service

G
Goldner

20 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought something from this online store and I was really happy with how it all went down. The thing I got came quick and was just like it was shown on the site. Whenever I had a question, the customer service folks were quick to help, super friendly and supportive. I really liked how professional and attentive they were. I'll for sure be coming back to shop here again.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Gift purchase for Christmas

N
Nina

8 reviews

5.5
Overall Rating
Would buy here again
No

I ordered a gift for Christmas on November 28th from this store. Unfortunately, my item still hasn't been shipped because there are stock issues with the distributor. Even though I'm disappointed about not getting my order, I have to say the customer service at this store is really great. They understood my situation and quickly refunded my order when I asked.

Detailed Ratings

Order
4.0
Service
8.0
Price
6.0
Delivery
4.0

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Tonie box figures

B
Bernadine Schroeder

1 reviews

4.0
Overall Rating
Would buy here again
No

I bought some Tonie box figures for my kids back in November, eh. But I had a bunch of problems with my order that really didn't sit well with me. I had to follow up after a few weeks to find out that there was an issue with one of the figures. I said okay to getting a different one, but now I still haven't got the replacement or my money back. Oxygen Boutique hasn't been good at keeping me in the loop, and it's making me super frustrated. It feels like I got scammed out of my money without getting what I paid for, you know?

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Pink silk blouse

D
dylan

8 reviews

9.5
Overall Rating
Would buy here again
Yes

The selection at this boutique is absolutely amazing, so I ended up getting this beautiful pink silk blouse that I just couldn't say no to. Ordering it was a breeze, and my package arrived fast and nicely wrapped. The customer service was fantastic, and I felt like they really looked after me the whole time. The prices might be a tad high, but the quality of their stuff makes it worth it. I'll definitely be coming back as a customer and showing some love for this family-run business.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Dress purchase

J
Jerod Kulas

1 reviews

5.0
Overall Rating
Would buy here again
No

I can't believe this company has been called out on Trustpilot. It's so bad that they can get away with selling products that don't work and then blame the customer when things go wrong. Their customer service is just terrible, and the way they respond to complaints is unreal. They even reported me to Trustpilot for being offensive when all I did was share my experience.

It's funny how they can respond quickly to a review but ignore a formal complaint that could lead to legal action. Thankfully, my bank apologized, refunded my money, and gave me extra as a goodwill gesture. It's clear that they just sell faulty products and refuse refunds by blaming the customer. It's really shameful behavior.

Consumer rights are also looking into this company, and I'm not surprised. They kept my faulty dress that I returned, blamed me for damage, and then made up excuses like saying it smelled heavily of perfume or was covered in makeup. It's absurd. They need to stop reporting my honest reviews.

I can't believe they're still in business with their lack of customer service and all the lies they tell. Their reviews speak for themselves. I never got a brand new dress like they claimed and they kept my money and faulty dress. They need to stop censoring reviews.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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BBhugme pillow

J
Josianne

10 reviews

10.0
Overall Rating
Would buy here again
Yes

I just got a BBhugme pillow from this shop and I gotta say, I really love it! The quality is top-notch and it's been a big help with my neck pain. I decided to shop here because the prices were already good, plus I found a discount code that made it even better. Buying it was a breeze - the website was easy to use and I had no problems at all. The delivery was fast too, I got it in just a few days. All in all, it was a fantastic shopping experience at Oxygen Boutique and I totally recommend it to everyone!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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About Oxygen Boutique

Yes. Oxygen Boutique is a London-based fashion and beauty retailer that offers a curated selection of women's clothing, accessories, and beauty products. Launched in 2009 by mother-daughter duo, Helen and Joanna, the boutique aims to provide a platform that blends international brands and emerging designers, catering to contemporary trends and timeless elegance. Initially starting as a brick-and-mortar store, Oxygen Boutique has expanded its presence to an online platform, accommodating a global audience seeking unique and high-quality fashion and beauty items.

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Contact Information

🌐 oxygenboutique.com

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Last update: November 29, 2024

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