Ole Henriksen16 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Skincare products
The skincare products I bought were great! They really gave my skin a nice refresh and made it feel brand new. But, I was kinda bummed when I saw there were no dates on them - like, when were they made? How long are they good for? It's important to know these things to make sure they still work well.
Cancelled order, delayed refund
I am just so annoyed with this company right now. They cancelled my order, but it's been 16 days and still no refund. I've tried contacting them through email, DM, and comments, but no one seems to want to help or explain what's going on. It's not right to hold onto my money without giving me any answers. Their customer service is a joke and it really feels like they don't care about us at all.
Order not moving, needs to find a new route to Mexico
I ordered something back in December, so it's been over a month now and it's still in the same spot. The delivery company told me to reach out to the seller, but I'm not getting my hopes up that it'll show up anytime soon. Here's hoping!
Eye cream gave me allergic reaction
I bought this eye cream and it made my eyes so puffy and itchy, it was awful. When I reached out for help, all they did was send me the same email over and over saying they couldn't do anything. Can you believe it?
Moisturizer duo purchase
I bought this moisturizer duo from the store not too long ago, eh. But then I found out a few days later that they didn't have it in stock anymore. So, I reached out to customer service to see if we could figure something out, but I have to say I was pretty let down by the lack of empathy and help they offered, you know.
Skincare product
I got this skincare product from that company, but it really didn't agree with my skin. It caused allergic reactions, so I contacted their customer service for help. Unfortunately, it took them forever to get back to me, and when they finally did, the reply wasn't helpful at all. They offered me a gift card, but I couldn't even use it because they don't deliver to where I live. I tried reaching out for more info or other options, but they didn't give me any clear answers. I gotta say, dealing with their customer service was a huge letdown - left me feeling so frustrated and disappointed.
Skincare products
I bought some skincare stuff from this company, and even though the products are good, the customer service was not so great. Ordering from their website was a pain because their systems were old and the staff were not helpful at all. It made me wonder if getting some free samples was worth all the trouble. In the end, I decided it wasn't worth it and will probably go back to buying my skincare stuff from a better store like Sephora.
Lip balm and face mask
I picked up this lip balm that was super moisturizing and it smelled like strawberries! The face mask really made my skin feel smooth and glowy. But ordering online was a bit of a hassle, the website kept crashing and was hard to figure out. When I called customer service, the person I spoke to didn't even know where Scotland was! She sounded uninterested and promised to call me back, but never did. It's too bad because I really enjoyed the products, but next time I might just stick to buying from the drugstore. I've heard La Roche-Posay has some good stuff too, so I might try them out instead. Also, some of the products had too strong of a fragrance for my taste.
Problematic pump dispensers
I bought some stuff from this company, eh, and the pump thingies were busted, eh. I tried emailing customer service, but they said that email wasn't for Europe, eh. So then I messaged them on Facebook, and they told me to use the same email, eh. But then they never got back to me, eh. It's kinda lame, especially 'cause the stuff was expensive, eh. It sucks to deal with bad customer service and dodgy quality like that, eh.
Skincare products
It takes so long for the products to show up, but when they finally do, they're amazing! The banana eye cream is a lifesaver for my dark circles, the gel keeps my skin super smooth and bright, and the toner is shrinking my pores and giving me a gorgeous glow!
Skin transformation
I wanted to give these products a try after hearing good things about them, and I have to say, I'm blown away by the results. The cleanser has done wonders for my skin, making it look so healthy and radiant. I've been using the oil balance cleanser and it's been a game-changer for my oily skin. I'm thinking about adding more products to my skincare routine to see even better results. The only hiccup has been that it's been hard to find the products in stock at stores. Despite that, I'm really happy with the products and can't wait to try more in the future!
International shipping and issues with customs
I just bought something online and it had to be shipped internationally, but it's been a pain dealing with customs. Before, when the company shipped within the EU, everything was smooth sailing. But this time, they sent my order from a different country and it's causing delays and customs issues. I've tried asking for an invoice to help with customs, but I haven't heard back from them yet. It's really annoying that they're not communicating or offering help after I made the purchase.
Truth serums without expiry date
Just bought a couple of truth serums on sale at Boots. Always make sure to check the expiry dates, but Ole Henriksen doesn't have any! They only have a mysterious batch number. I reached out to customer service twice to ask about the production date, but haven't gotten a response. I'm returning the products because I'm worried about the oxidized vitamin C. I'm a bit let down because I really like their products, but their customer service could use some work.
Cancelled order
I ordered something from this company recently and I gotta say, I was really let down by how they treated me. They just straight up cancelled my order without even telling me why. Then when I tried to ask about it, they didn't even bother to respond. It's been two whole weeks now and still no word from them. This lack of communication is not cool at all, it's got me feeling pretty annoyed and unsatisfied with the whole thing.
I even tried to leave a bad review on their site, but surprise surprise, it never showed up. They're clearly hiding any negative feedback, which is sketchy and makes me wonder if their other reviews are even legit.
Overall, I'm really disappointed with their customer service and I definitely wouldn't recommend buying from them again.Eye cream purchase
I bought an eye cream from this store that made my eyes and face swell up and get all itchy for weeks. I contacted customer service for help, but all they offered was an e-gift card as compensation. I couldn't return the product since I bought it overseas at the airport. The store wouldn't give me a refund, but they did offer a gift card in USD. However, even after going back and forth with their customer service team for months, I never got the e-gift card they promised. It was a pretty bad experience dealing with a company that cares more about making money than making their customers happy.
Recent order delay
I placed an order with this company not too long ago and it's been two weeks now and my items still haven't been shipped. So, I reached out to customer service to ask what's going on and the response I got was pretty dismissive. They didn't even apologize or try to fix things, just told me to reorder my items. It's really disappointing how they don't seem to care about their customers and it's definitely making me think twice about buying from them again.
About Ole Henriksen
Ole Henriksen is a skincare company based in the United States, founded by Danish skin cosmetologist Ole Henriksen in 1983. The company specializes in the development and sale of a comprehensive range of skincare products, including cleansers, moisturizers, serums, and masks, tailored for various skin concerns and types. Known for its use of natural ingredients, vibrant packaging, and products that promise visible results, Ole Henriksen has gained popularity both in North America and internationally. The brand emphasizes a philosophy of exuberating joy and positivity, reflecting its founder's personal ethos towards skincare and wellness. Ole Henriksen products are widely available through the company's website, as well as in select retailers and beauty stores globally.
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Categories Ole Henriksen
Online shopping | Personal care
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Last update: November 2024
Review with most votes
Recent order delay
I placed an order with this company not too long ago and it's been two weeks now and my items still haven't been shipped. So, I reached out to customer service to ask ... Read onBy: Zachariah