Monos Travel - Overall Rating based on 25 reviews
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High-quality travel accessories
The customer service at Mono's Travel has been amazing. I've seen a few bad reviews, but personally, they've been super helpful and attentive to me. Every time I had a problem, they replied quickly and fixed it right away. I'm really impressed by how much they value their customers and making sure they're happy. I'll definitely keep using their services in the future.
Carry-on luggage issue resolved by customer service
I had an issue with my carry-on luggage from this travel company, and let me tell you, their customer service is amazing. When I contacted them about the problem, they got back to me quickly and we worked together to fix it. They not only dealt with the issue right away but also gave me a new carry-on as a kind gesture. I was really impressed by how much they cared about making sure I was happy, especially since it was my first time buying from them. They went the extra mile to make sure I was satisfied, and now I'll definitely be coming back to them for all my travel needs.
Carry-on luggage
The carry-on luggage from this company is really top quality. I recently brought it on a ten-day trip to India and it was amazing. The Metro Backpack is also fantastic - I brought it on an overnight trip to New York and everyone loved it. Now my wife wants her own carry-on luggage for our upcoming trip to Asia. I highly recommend it!
Customer service question resolved
I had an issue with my order so I got in touch for some help. Luckily, Ann C was there to rescue me! She was really nice and sorted everything out quickly. I've purchased many bags from this place and they're all fantastic. The staff is so great and they genuinely want to make sure you're satisfied.
Suitcases for Thanksgiving trip to Chicago
I just got two suitcases for our Thanksgiving trip to Chicago and they were absolutely amazing! My wife ended up breaking one of the latches by mistake, but the customer service was really great and they replaced the entire case. Now we have an extra parts suitcase too! I'm definitely going to get a bigger set for our next trip.
Quick and hassle-free warranty claim
I had a problem with the zipper on my travel bag from this company, but when I made a warranty claim, I was happy with how fast they responded. The customer service team said the damage was covered by the warranty, and soon enough, I got a new bag delivered to me. It was a great experience with no issues or delays. I definitely suggest their warranty service to anyone dealing with similar problems.
Carry-on purchase
I just bought a carry-on from this travel company and I have to say, I am super happy with my choice. I couldn't decide between two brands, but after thinking it over, I went with this one. The quality is amazing - it's strong, well-made, and perfect for all my travel stuff. Not only is the product great, but the customer service was also top-notch. The staff were really helpful and made my shopping experience great. I would definitely suggest this company to anyone looking for reliable travel gear.
High-quality luggage
I just bought a really good quality suitcase from this company and I am so happy with it. The suitcase is really well-made and you can tell they put a lot of effort into every little detail. It came in really great packaging and was in perfect condition when it arrived. They also have awesome sales and discounts, which is a nice bonus. The customer service was top-notch, they were always there to help and were super friendly. It's hard to find a company that treats its customers as well as this one does. Thanks for such a great experience. I would definitely recommend this company to anyone in need of a good suitcase.
Large backpack in yellow
I just bought this big ol' yellow backpack from a travel company, eh? But gosh, it was just way too massive for me to lug around comfortably. So, I decided to give their customer service a shout for some help. And let me tell you, they were just fantastic! They not only sorted out my problem but even tossed in a full refund for the shipping fees. I gotta say, I was seriously impressed with the incredible service I got from this company, eh?
Luggage purchase
I just bought some luggage from this company and they sent me the wrong colour, eh. It took a few days and a bunch of tries to get in touch with customer service, but when I finally did, I talked to a super helpful agent who fixed the problem for me. Thelma was really sorry and nice, and she totally made me feel better about the company. She gave me amazing service and I can't thank her enough for all her help. The luggage I got looks awesome and I can't wait to use it, eh.
Purchased bags from a travel company
The customer service at this travel company is amazing, eh? They were so easy to talk to and always went above and beyond to help me out without me even having to ask. I never had to stress about my requests being ignored because they always responded quickly to every message. I also really like how they care about the environment, by giving back to the planet and being climate neutral. Aces, for sure!
Quality suitcases, excellent customer service
I gotta say, I was really impressed with the suitcases I got from Monos Travel. They were super durable and had a cool design. And the customer service was amazing! My wife and I ran into a problem with our order, but the customer service team fixed it right up and made sure we were happy. They were so professional and quick to help. All in all, I had a great experience with Monos Travel and would totally recommend their stuff to anyone.
Luggage and travel accessories
I recently picked up some new luggage and travel accessories, and they're all really great quality! The customer service was also amazing, the staff were very friendly and helpful. I would definitely recommend this place to anyone, it's worth every penny!
Travel bags
I just picked up some new travel bags from this store and they're so great! The quality is amazing, but just a heads up, the lighter colors can get dirty pretty easily. I'm really loving the vegan leather bags, they're so fashionable and sturdy. Had a small problem with one bag, but the customer service was fantastic and they quickly sent me a replacement. Really impressed!
Lifetime warranty claim satisfaction
I recently had a really good experience with the customer service team at the company. I was pleasantly surprised by how professional and responsive they were when I needed to make a lifetime warranty claim. The luggage I bought was even better than I expected in terms of quality and how well it worked. When I had to make a warranty claim, the team responded quickly and really made sure to follow through with the policy. I am really happy with the service I got from the company and will definitely be coming back as a customer.
Luggage and packing cubes purchase
I picked up this luggage and packing cubes for my trip to Asia, and let me tell you, they were amazing. The quality was top-notch and they fit all my things just right. But when I got back, I noticed a dent and some broken zippers on my luggage. I was worried I'd have to argue to get it fixed, but you know what? They didn't make me fight at all! They simply said, "Not a problem, we'll send you a brand new one right away." No blaming the airline, no going back and forth, just a straightforward message that they stand by their product and warranty. It was awesome!
Replacement suitcase
I gotta say, the folks at the travel company really came through for me when my suitcase was acting up. They didn't just fix the problem, they went all out to make sure it was sorted out in no time. I couldn't be happier with how everything turned out. After checking out a bunch of different companies, I'm so glad I went with them. The service was top-notch and way better than I ever imagined. I'll definitely be telling all my friends and family to go with these guys.
Quick text communication with service agent
I had a really good experience with this travel service. I liked that I could just text the service agent instead of waiting on hold or using a chat feature. They got back to me quickly and we were able to sort out my issue in no time. I thought the service was really great overall.
Suitcase purchase
I just bought a set of suitcases from this travel company, eh. Let me tell you, the quality of these suitcases is amazing, with pockets and dividers that make packing and organizing my clothes so easy, you know. Plus, the eraser that comes with the set is a nice bonus to keep the luggage looking fresh every time I travel. I had to reach out to customer service for a warranty issue with my carry-on handle, and I have to say, they handled it efficiently and quickly. Overall, I am super happy with my Monos set, which includes two carry-ons and one check-in suitcase. Cheers!
New suitcase replacement
I was totally blown away by the amazing customer service I got from this travel company. When there was a small problem with my suitcase, they dealt with it right away, no questions asked. I thought they would just send me a new zipper, but instead, they sent me a whole new suitcase. It's rare to find this kind of top-notch customer service these days, and I was really impressed. Now I'm a loyal customer and will definitely be buying from them again in the future.
Review with most votes
Suitcase purchase
I recently bought a suitcase from this travel company and had a great time texting with one of their reps. She was super helpful in answering all my questions about prices and r... Read onBy: C. Ritchie