Monos Travel Reviews
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Travel luggage and tech accessories
As someone who travels a lot, covering between 50,000-75,000km a year, I gotta say, the travel luggage and tech accessories from this company are absolutely top-notch. The tech pocket carry-on and hybrid trunk have been super durable, reliable, and really help me keep up with my crazy travel schedule. These products have totally exceeded my expectations in terms of quality and how well they work, making my journeys way easier and more organized. Plus, when I needed help, customer support was amazing - super professional and quick to fix any issues. Honestly, I can't recommend these products enough for travelers who want gear that's dependable and stylish.
Carry on suitcase
I had a problem with my carry on suitcase, which I've had for about five years. The handle broke on my last trip, so I needed a new one. I reached out to customer service and was really happy with how quickly and professionally they helped me. They organized a replacement to be sent to me, even though I live in a US Territory where shipping can get tricky. They even went the extra mile to assist me with the paperwork needed for our freight forwarder in Miami, which made everything easy and stress-free. I'm really thankful for their amazing customer service and close attention to detail.
Luggage and packing cubes purchase
I picked up this luggage and packing cubes for my trip to Asia, and let me tell you, they were amazing. The quality was top-notch and they fit all my things just right. But when I got back, I noticed a dent and some broken zippers on my luggage. I was worried I'd have to argue to get it fixed, but you know what? They didn't make me fight at all! They simply said, "Not a problem, we'll send you a brand new one right away." No blaming the airline, no going back and forth, just a straightforward message that they stand by their product and warranty. It was awesome!
Suitcase purchase
I recently bought a suitcase from this travel company and had a great time texting with one of their reps. She was super helpful in answering all my questions about prices and rewards, so the whole convo flowed really nicely. Thanks to her, I was able to complete my purchase without any problems. I totally recommend this company and the rep I chatted with for your next suitcase buy. This was like my fourth or fifth purchase since I started traveling, and I gotta say, the service and the luggage quality are awesome.
High-quality travel accessories
The customer service at Mono's Travel has been amazing. I've seen a few bad reviews, but personally, they've been super helpful and attentive to me. Every time I had a problem, they replied quickly and fixed it right away. I'm really impressed by how much they value their customers and making sure they're happy. I'll definitely keep using their services in the future.
Customer service question resolved
I had an issue with my order so I got in touch for some help. Luckily, Ann C was there to rescue me! She was really nice and sorted everything out quickly. I've purchased many bags from this place and they're all fantastic. The staff is so great and they genuinely want to make sure you're satisfied.
Carry-on luggage
I'm really happy with the carry-on luggage I bought recently. It's strong and dependable, fits well in the overhead compartments of different types of planes like CRJ and Embraer. Inside, there's lots of room to pack all my clothes without any trouble. One time I packed too much and the handle went wonky, but just rearranging things fixed it right up without causing any lasting damage. Plus, when I had a question about a feature, I got a quick and useful response even though I asked late at night.
Carry-on purchase
I just bought a carry-on from this travel company and I have to say, I am super happy with my choice. I couldn't decide between two brands, but after thinking it over, I went with this one. The quality is amazing - it's strong, well-made, and perfect for all my travel stuff. Not only is the product great, but the customer service was also top-notch. The staff were really helpful and made my shopping experience great. I would definitely suggest this company to anyone looking for reliable travel gear.
New suitcase replacement
I was totally blown away by the amazing customer service I got from this travel company. When there was a small problem with my suitcase, they dealt with it right away, no questions asked. I thought they would just send me a new zipper, but instead, they sent me a whole new suitcase. It's rare to find this kind of top-notch customer service these days, and I was really impressed. Now I'm a loyal customer and will definitely be buying from them again in the future.
Quality suitcases, excellent customer service
I gotta say, I was really impressed with the suitcases I got from Monos Travel. They were super durable and had a cool design. And the customer service was amazing! My wife and I ran into a problem with our order, but the customer service team fixed it right up and made sure we were happy. They were so professional and quick to help. All in all, I had a great experience with Monos Travel and would totally recommend their stuff to anyone.
Suitcases for Thanksgiving trip to Chicago
I just got two suitcases for our Thanksgiving trip to Chicago and they were absolutely amazing! My wife ended up breaking one of the latches by mistake, but the customer service was really great and they replaced the entire case. Now we have an extra parts suitcase too! I'm definitely going to get a bigger set for our next trip.
Purchased bags from a travel company
The customer service at this travel company is amazing, eh? They were so easy to talk to and always went above and beyond to help me out without me even having to ask. I never had to stress about my requests being ignored because they always responded quickly to every message. I also really like how they care about the environment, by giving back to the planet and being climate neutral. Aces, for sure!
Luggage and travel accessories
I recently picked up some new luggage and travel accessories, and they're all really great quality! The customer service was also amazing, the staff were very friendly and helpful. I would definitely recommend this place to anyone, it's worth every penny!
Exceptional Customer Service
The customer service at this travel company is amazing. I messed up my order, but they were so helpful in fixing it right away. They not only corrected my mistake, but they were friendly about it and made me feel important. This kind of service has turned me into a loyal customer and I'll definitely be buying from them again.
Review with most votes
Customer service question reso
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