Lorna Jane

Lorna Jane reviews

12 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
33%
Would buy here again
Ordering
5.8
Service
4.8
Pricing
6.8
Delivery
5.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Cool leggings

9.0

"I ordered these really cute leggings online and they came in the mail so quickly! They fit like a glove and I wore them to dance class right away. ..."

Critical

Late order

5.5

"I ordered something on November 15th, 2023, and I've been trying to follow up on it but still haven't got it. It's really frustratin..."

Most Voted

Activewear purchase

5.0

"I just bought something at this store and boy was I let down by their customer service. I really like their activewear, but the customer service at..."

Reviews (12)

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Late order

J

1 reviews

5.5
Overall Rating
Would buy here again
No

I ordered something on November 15th, 2023, and I've been trying to follow up on it but still haven't got it. It's really frustrating because I was really excited to get my order. I probably won't buy from this company again, which sucks because I got some awesome leggings from another store before.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Recent store purchase

Z

8 reviews

7.0
Overall Rating
Would buy here again
Yes

Eh bud, I went to this store the other day and man, did I have a rough time with their return policy. I bought something, assuming I could bring it back if it didn't work out, but turns out they only give store credit for returns. Sneaky move - they hid the sign about this so I didn't see it when I was buying. Left me feeling duped and annoyed. The customer service, both in-person and online, was a total letdown. Definitely not going back there, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
8.0

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Useless package

D

5 reviews

4.0
Overall Rating
Would buy here again
No

I ordered some really nice clothes, but all they sent me was bra pads. They didn't even apologize after I messaged them multiple times. They just kept blaming the delivery guy, even though I told them the package was fine. Finally, they just gave me a refund and said they ran out of the bra I wanted. Their sports bras used to be my favorite, and their customer service was great, but now it's just terrible. We're done with them and we'll look for another place to buy our workout gear.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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leggings and sports bra

M

1 reviews

6.0
Overall Rating
Would buy here again
No

The customer service at LJ UK is so frustrating, eh? My order has been stuck in Customs for 14 days because the sender didn't provide all the necessary info. I've tried reaching out to them several times, but the problem still isn't fixed. This slow response and lack of efficiency is just not cool, you know?

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Clothing that apparently stops Covid

S

22 reviews

6.0
Overall Rating
Would buy here again
No

So there was this clothing that claimed to stop Covid, eh? Like, seriously?! That's complete nonsense, eh? Who even believes that, eh? I bought some, but now I'm returning it, eh? Never gonna shop here again, no way!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Leggings

R

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I bought some leggings from this store and it was a terrible experience. When I tried to buy them online, someone ended up using my card for a different amount. It was really worrying and I had to call my bank to sort it out. Dealing with all of that was a real pain and now I'm not so sure about the safety of their website.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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Cool leggings

C

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I ordered these really cute leggings online and they came in the mail so quickly! They fit like a glove and I wore them to dance class right away. The material is super comfy and stretchy. I'm loving them!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Returned order not refunded

J

12 reviews

7.0
Overall Rating
Would buy here again
Yes

Even after I showed them the proof that I sent back my £67 order and provided the tracking number, the customer service hasn't been helpful or responsive. I can't even talk to a real person, just the slow 'off-line' chat.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
8.0

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Online purchase experience

N

18 reviews

5.5
Overall Rating
Would buy here again
No

I recently made a purchase online and, you know, my order was totally ignored by the company. So, I waited around for four weeks, but there was no word on my order at all. I had to take things up a notch and start an investigation through the payment platform. Luckily, I got my money back pretty quick. But, let me tell you, this whole thing has got me wondering if this website is all on the up and up. I even went ahead and left a review on their site, hoping to get some sort of explanation because I do really love the quality of their clothes.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Leggings that didn't fit

S

2 reviews

5.0
Overall Rating
Would buy here again
No

Eh, I swear I got these leggings thinkin' they'd be all stylish and whatnot, but they're totally not even the right size on me! Then I go to send 'em back, and it's a whole ordeal 'cause the stupid order number ain't workin' and all that jazz. And now I can't even send 'em back 'cause it took forever to sort it out. So now I'm stuck with these leggings that I can't even rock! And they had the nerve to overcharge me for 'em too, like seriously!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Return process frustration

F

1 reviews

3.0
Overall Rating
Would buy here again
No

This company really needs to step up their game. I bought something online and had to return it. But after I sent it back, I heard nothing from them for weeks and didn't get my refund. When I tried to reach out, I couldn't find any UK phone numbers, and the online chat was only open during Australian hours. Their customer service and communication are just terrible. Do yourself a favor and avoid this company.

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Activewear purchase

O

8 reviews

5.0
Overall Rating
Would buy here again
No

I just bought something at this store and boy was I let down by their customer service. I really like their activewear, but the customer service at the UK branch was basically non-existent. I sent multiple emails about my order and didn't get a single response. It looks like the UK branch is slacking and it's really affecting the whole customer experience. It's too bad because I really like their clothes, but the lack of communication from the customer service team is a big disappointment.

Detailed Ratings

Order
4.0
Service
2.0
Price
8.0
Delivery
6.0

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About Lorna Jane

Lorna Jane is an Australian women's activewear manufacturer and retailer. Founded by Lorna Jane Clarkson and her husband, Bill Clarkson, in 1989, the company began as a single store in Brisbane, Australia, and has since evolved into a global brand. Lorna Jane is known for its emphasis on fashion-forward, high-quality activewear designed not just for exercise but for a healthy lifestyle. The brand promotes a philosophy centered around the daily practice of Move, Nourish, Believe, aiming to inspire women to live their best lives through active living. Over the years, Lorna Jane has expanded its international presence, including into the Canadian market, offering a wide range of products from sports bras and leggings to accessories and wellness products.

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Contact Information

🌐 lornajane.co.uk

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Last update: November 29, 2024

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