ksubi

ksubi reviews

16 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
25%
Would buy here again
Ordering
6.4
Service
6.0
Pricing
5.2
Delivery
5.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Good quality products, expensive, helpful staff

8.5

"I just bought a pair of jeans at the store and let me tell you, they are top-notch quality. Yeah, they were a bit pricey, but totally worth it. The..."

Critical

Incorrect order received

5.5

"The customer service at this store is just awful. I ordered over $500 worth of stuff and got someone else's order instead. It took them ages t..."

Most Voted

Poor quality clothing

4.0

"I bought some stuff from that store not too long ago and man, I was so let down by the quality. The stuff practically fell apart after just a littl..."

Reviews (16)

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Good quality products, expensive, helpful staff

R

13 reviews

8.5
Overall Rating
Would buy here again
Yes

I just bought a pair of jeans at the store and let me tell you, they are top-notch quality. Yeah, they were a bit pricey, but totally worth it. The staff at the NY store were so friendly and knew their stuff, which made shopping there a breeze.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Overpriced customs fees

M

1 reviews

6.0
Overall Rating
Would buy here again
No

I recently bought something from this store and was really surprised when I found out I had to pay an extra 125€ in customs fees for my order to come to France. On top of that, the sizes of the items were wrong which made me want to send them back. But when I tried to return them, they told me I would have to pay another 125€ in customs fees just to send them back. It was a frustrating and expensive situation. And to make things worse, the customer service team was not helpful at all and wouldn't give me any compensation or solution. I would definitely recommend avoiding ordering from this store.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Tried to order jeans

B

31 reviews

6.0
Overall Rating
Would buy here again
No

I was trying to buy some cool pants here but my card got declined, then the bank called and approved it? So confusing 🤔

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

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Incorrect order received

F

4 reviews

5.5
Overall Rating
Would buy here again
No

The customer service at this store is just awful. I ordered over $500 worth of stuff and got someone else's order instead. It took them ages to reply when I emailed them about it. They wanted photos of the wrong items, so I sent them right away. But then they didn't get back to me. I had to keep emailing them before they finally responded after 2 days. They told me to print a label and talk to DHL to send the items back.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Stolen jeans, no help

W

24 reviews

3.0
Overall Rating
Would buy here again
No

So, eh, I bought these jeans, eh? And they never showed up! I tried contacting them and everything, but they keep saying it was delivered. Like, hello? I never got them! And then they tried blaming my shipping address, like what?! I know I gave the right address! It's so annoying, eh? And now they won't even give me a refund or send me new jeans. Talk about the worst customer service ever, eh?

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Overpriced international shipping

R

8 reviews

4.0
Overall Rating
Would buy here again
No

What a rip-off! I just bought something and got slammed with crazy customs fees and duties when it was delivered. Ksubi didn't mention anything about that when I was buying online. I feel totally ripped off and tricked as a customer.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Poor quality jeans, ripped after two wears

J

12 reviews

5.0
Overall Rating
Would buy here again
No

Just got these jeans and I'm already regretting it. They ripped from the crotch after only two wears, and when I asked for a replacement within 30 days, they said no dice. Total waste of money, even at half off.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

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Denim purchase for casual wear.

R

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I went to the store and found some really nice denim pieces for my everyday outfits. The staff were so friendly and helpful, but not pushy at all. The person who helped me really knew their stuff and took the time to answer all my questions. It was a great shopping trip overall!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Online purchase experience

J

1 reviews

6.0
Overall Rating
Would buy here again
No

I gotta say, I was pretty let down by the customer service I got when I bought something online recently. I asked to exchange for a different size, but they ended up sending me the wrong item instead of just giving me the size I needed. It was a total waste of time for me and for them. It's just crazy to me that they'd spend more money on shipping the wrong thing back and forth instead of just making it simple and sending the right size. I wouldn't suggest buying from their website, you can find their stuff for better prices in boutiques.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Three pairs of jeans

G

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought three pairs of jeans online and I gotta say, I was so impressed with how quickly they came. My stuff got here right on schedule with no problems. I'm one happy customer and I'll definitely be ordering more in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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My new jeans

D

8 reviews

4.0
Overall Rating
Would buy here again
No

I ordered these really nice jeans online and they were great, but then I had to pay extra money for taxes and stuff which was definitely not fun! They really should have mentioned that before I made the purchase. And now if I have to return them, I'll probably have to shell out even more fees. Not cool at all, eh!

Detailed Ratings

Order
4.0
Service
6.0
Price
2.0
Delivery
4.0

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Black jeans

E

18 reviews

6.0
Overall Rating
Would buy here again
No

I was so bummed about my new black jeans. At first, they seemed like really good quality. But after only six months, I noticed two spots by the zipper where they had started to fray. I had paid a lot for them, so this was a major letdown. I really liked how they looked and fit, but the low quality has left me feeling pretty annoyed and wishing I hadn't bought them.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

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Recent online purchase

A

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I just made an online purchase and it turns out the products weren't actually shipping from a local company like I assumed. There wasn't much info on where the products were coming from, so I ended up getting hit with unexpected import duties and taxes from the shipping company, mainly DHL. It's good to know about these extra costs that might not be mentioned clearly when you're buying stuff.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

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Overpriced Duty charges

R

1 reviews

4.0
Overall Rating
Would buy here again
No

I can't believe how bold this brand is. They don't even mention the crazy duty charges when you're about to pay, and then they just expect us to pay up without a heads up. It's so frustrating and sneaky. I'm done supporting this brand and I'm going to tell everyone to stay away. Watch out for those hidden fees and surprise costs - you can't trust KSUBI.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Poor quality clothing

M

2 reviews

4.0
Overall Rating
Would buy here again
No

I bought some stuff from that store not too long ago and man, I was so let down by the quality. The stuff practically fell apart after just a little bit of wear. The tracksuit I got had pieces that were different colours and the printing started flaking off within a year. Save your money and don't bother with this brand - it's a waste.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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$200 gift card

F

7 reviews

5.0
Overall Rating
Would buy here again
No

I recently bought a $200 gift card from the website, but it's been almost ten days and I still haven't got it. At first, I got emails saying they were looking into it, but for the last five days, they've been ignoring my messages. I asked for a refund now, but no response. It's frustrating and disappointing to deal with this kind of poor communication and service. I don't know what to do next to fix this quickly.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

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About ksubi

Ksubi is an Australian fashion label that specializes in denim, apparel, and accessories. Founded in 1999 by Gareth Moody, Dan Single, George Gorrow, and Oscar Wright in Sydney, the company initially gained recognition for its distinctive denim designs. Over time, Ksubi expanded its offerings to include a wide range of clothing and accessories, becoming well-known for its edgy and unorthodox styles that often incorporate deconstructed designs and raw finishes. The brand has cultivated a strong following among fashion-forward individuals and celebrities, securing its status as a staple in global streetwear and contemporary fashion circles.

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Contact Information

🌐 ksubi.com

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Last update: November 29, 2024

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