Knix - Overall Rating based on 22 reviews
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Seamless shopping experience
I just wanted to say that I was so grateful for how quickly the customer service team got back to me and how they really took the time to focus on my needs. It was clear that they saw me as a valuable customer and not just another person on their list. The extra care and attention they showed me really stood out compared to other companies I've dealt with before. It made me feel like a priority and not just a random customer in their database.
Front Zipper Sports Bra for Breast Cancer Surgery
I bought a sports bra with a front zipper for my breast cancer surgery. But, the zipper broke right away when I tried to zip it up. I couldn't get it off by myself and had to wait for the nurse to cut me out of it. It was so frustrating, especially given how expensive the bra was. I contacted customer service to tell them what happened. They refunded my money, but I didn't think they handled it well. I didn't have a proper garment after my surgery and for the journey home, which was really disappointing and stressful. I asked them to delete my account because I didn't feel supported or understood. I was really disappointed by both the product and the customer service.
Leake-proof underwear purchase
This leak-proof underwear has really saved my life. Dealing with serious health issues related to my period has been super tough, but ever since I started using this underwear, I feel way more confident and secure. I don't have to stress about my period coming unexpectedly all the time anymore because I know I'm fully protected. Plus, not having to buy tampons or pads anymore has not only saved me money but also time and energy. I'm so thankful for this product - it's made dealing with this challenging time in my life so much easier. Thanks for making such an amazing product.
Racerback bra replacement
I just bought a new bra to switch things up from my usual racerback style and I have to say, I'm thrilled with how it turned out. This new bra I got has regular straps but it also has this connector strap in the middle of the back, which really helps keep the straps in place - especially since I have narrow, sloped shoulders. It's super comfy, nice and soft, and gives me the support I've been needing. I think I've found my new favorite bra and I'll definitely be getting rid of all my old ones to make room for this one from now on.
Comfortable bras
The stuff I got from here was top-notch. The bras are so comfy and the material feels super luxe against my skin. I've had a hard time finding bras that actually fit and give me the support I need, but these bras totally did the trick.
Maternity bras and tanks
This company is amazing from start to finish. I originally got maternity bras and tanks from them, but I've picked up other stuff since and every time I'm blown away by how great it is. Their customer service is top-notch, always there to help with any problems. Honestly, this is the best company I've ever dealt with. The underwear, tanks, and bras are just outstanding, I can't imagine shopping anywhere else now. Plus, I love that they give back to those in need, it really makes them stand out from other stores. I always tell my friends to check them out because of their awesome products and values.
Returning an item
I had a great experience returning an item I never wore. I was so surprised how quickly they processed my return request. But what really got me was when they told me I didn't have to send the item back, and instead suggested I pay it forward to someone who needed it. That kindness really touched me and went beyond what I expected. It warmed my heart, for sure. It's acts like these that make me feel so loyal to a brand. Plus, the stuff I've bought from them is really top quality!
Sport bra padding issue
The customer service at the store on 4th avenue was not that great. I went in there looking for some help to fix the padding in my sports bra because it keeps bunching up. The salesperson didn't take my concerns seriously, saying it never happens. I felt like they were making me doubt myself, so I ended up returning the bra since I didn't get any help. I tried asking again for a solution, but they weren't very helpful. However, I do like the quality of the bras there.
Wing Woman Contour bra
I accidentally ordered the wrong size, but the customer service was so helpful in exchanging it for me. I absolutely love how comfy and supportive this bra is, definitely sticking with this brand from now on.
Two bras
I bought two bras from this store, eh, and the size chart was way off. Both bras ended up being way too small, even though I made sure to follow the sizing guide on the website, you know. Another thing that bugged me was that the final sale items weren't clearly marked. When I was shopping, I didn't realize that all sale items were final sale until I scrolled down and checked out the return policy dropdown. It would have been better if they made this info more visible to prevent customers from getting confused or let down, eh.
Recent return experience
I've been a loyal customer of this company for over two years now and I've always been happy with their products. But let me tell you, my recent experience with their return policy really impressed me. I bought something that just didn't work out for me, so when I reached out to return it, I was pleasantly surprised by how quick and easy it was. They refunded me right away and even suggested I donate the item to someone in need instead of sending it back. That kind and generous gesture really says a lot about the company's values and it's left a great impression on me. I really appreciate the excellent customer service and compassion they showed in handling my return.
Uncomfortable bras
I just bought two bras online and I'm not happy with them. They're not comfortable at all because the hooks in the back are digging into my skin and it's really uncomfortable. I wish I could have tried them on before buying them because now I see how important it is to make sure they fit well and are comfy. It's too bad I can't show you pictures of the bras to explain better.
Bra purchase, easy exchange process
I just bought a bra from this store, and it turns out it didn't fit me right. But, exchanging it was a breeze. The customer service folks replied to my emails quickly with friendly and clear instructions on how to swap the bra for the right size. Not only was I wowed by their top-notch service, but I also loved how comfy and easy to wash their bras are.
Return policy appreciation
I really appreciate the return policy, but I have to admit that I think the sizing needs a bit of improvement. I found that the products I got kind of squished everything together, which made me feel a bit uncomfortable and not very supported. It would be awesome to have more choices for women with bigger cup sizes and smaller bands.
Comfortable and supportive bra
I recently bought a bra from this company and had to return it because of the size, but had no problems. I finally found one that fits perfectly. I usually wear a 36DDD in other stores, so I was surprised to find the right fit in a size 7+. The bra is really supportive without an underwire, which I love. It doesn't flatten me out like some other bras do. The only small issue is a bit of spillage at my cleavage, but I think with wear, it will fit even better. Overall, I'm really happy with my purchase and will definitely buy from them again.
Comfortable and well-made garments
I just picked up some really cozy and high-quality clothes from the store. I'm really impressed with how comfy and well-designed they are. Plus, not having any underwires makes them even more comfortable to wear all day long. I also love how the company encourages sustainability and social responsibility through their return policy. Instead of returning the clothes, they recommend donating them to organizations that help women in need, which I think is amazing. My overall experience with this company's products and services has been absolutely fantastic.
Seamless underwear
I picked up some really comfy seamless undies from this online store and I have to say, they feel like wearing a cloud on your booty. And their customer service team is amazing - they replied super fast when I had a question. Not only did they help me out, but they also showed me how to use promo codes. Now I can save some cash while feeling like I'm not even wearing undies (in a good way, of course). I'll definitely be spreading the word about this store to all my besties!
Black lace bra purchase
I just got myself a black lace bra from this lingerie company and I gotta say, the quality and fit are top-notch. But when it came in, it wasn't what I was hoping for so I had to go through the whole return thing. Luckily, their customer service was amazing. They not only gave me my money back but also suggested I donate the bra to someone who could use it. That kind of thoughtfulness really shows how much they care about their customers. I definitely recommend their stuff, not just for the quality but for the great customer service too.
Period protection underwear and swimwear
I am totally in love with Knix's leakproof underwear and swimwear! I've always had trouble with period protection, but once I found Knix, everything changed. Their products are not only super cute, but they are also really easy to clean. Now I don't have to worry about leaks or stains ruining my day - Knix has got me covered! <br><br>What really blew my mind though was their customer service. I bought a swim suit that ended up being the wrong size, so I contacted them on a Sunday, which also happened to be Christmas Eve. I couldn't believe it when I got an immediate response. They not only gave me detailed instructions on how to return the item, but they made the whole process really simple and hassle-free. <br><br>All in all, I am seriously impressed by Knix, both for their products and their amazing customer service. I am so thankful to have found this company for all my essentials. I can't wait to see what other great things I discover next!
Bra and underwear set
I recently bought a bra and underwear set from the store, and it didn't fit well. I had to contact the online customer service for exchanges and returns. The customer service I got was amazing, especially from Sahra. She knew her stuff and made sure the return process was super smooth. It's nice to see such great service in today's world.
Review with most votes
Bra with customer service issu
I was seriously blown away by the customer service at this company. I had a little problem with a bra I bought, and their team was so quick to help and really went above and bey... Read onBy: N. Mosciski