KENNETH COLE - Reviews and experiences

I had a frustrating time trying to reset my password with Kenneth Cole. After waiting for 72 hours for a business request, I called for a whole week but there was no solution in sight. This meant I couldn't buy any shoes, which was really disappointing. The customer service rep I talked to today suggested making a new profile with a different email address because my current account was seeing me as an existing customer. However, even this didn't work, and I felt so helpless and frustrated. When I reached out to the company again, I found out there was just one supervisor and two customer service reps available, and they couldn't come up with a new solution. It's disappointing to see a company like this lacking follow-through and problem-solving skills. It's even more disheartening since I know someone who works for Kenneth Cole, and this experience doesn't match the good image I had of the brand. Overall, my customer service experience at Kenneth Cole has been pretty disappointing, and I'd advise others to think twice before asking for help in a similar situation.

I bought this watch for my boyfriend not too long ago, but the band ended up breaking soon after. Now I can't even get into my account to find the order confirmation number that I need in order to get it fixed. I've tried to reset my password multiple times, but it just hasn't worked out. When I've reached out to customer service for help, they haven't been getting back to me, which has left me feeling pretty annoyed and disappointed with how things have gone. I think it's safe to say I won't be coming back to shop here again.