iRobot - Reviews and experiences

I just gotta say, I'm so frustrated with the customer service team. I was on hold for what felt like ages, only to talk to someone who didn't seem to know what they were doing. I needed to extend my warranty, which I had gotten a reminder about just days ago. It blows my mind how the rep couldn't just point me in the right direction right off the bat. It's not cool to have customers go through all that hassle and get such lousy service.

I just bought a new iRobot mop, but it's been a total dud from the get-go. I've been trying to get some help from customer service, but they're not answering me or doing anything to fix the problem. It seems like they're dodging their responsibilities on purpose. I'm really let down by the terrible customer service and my whole experience with iRobot.

The robot vacuum is actually really good, but man, dealing with customer service has been a huge letdown. When something goes wrong with the vacuum, it feels like forever before we hear back from them. And when we do finally get a response, they're basically just making educated guesses about what's wrong and suggesting we buy new parts that don't even fix the problem. It's cost us a bunch of money on stuff we didn't need. We might just go with a different brand next time.