iRobot - Reviews and experiences

I recently bought a vacuum from this company and unfortunately, it was left on my front porch and got stolen. It wasn't completely their fault, but I was really surprised by the lack of follow-up and customer service afterwards. When I first called, I had to wait over an hour to talk to a guy named "George," and now every time I call back, they keep transferring me to him. It's been really slow trying to get approval for a refund or replacement, with no updates from the company. Now, I have no choice but to get my credit card company involved to fix this. Overall, I'm really let down by the customer service I've received from this company.

I bought a robot vacuum that also mops from this company not long ago. My order came, but it was missing some important parts for the mopping part to work right. I tried to contact customer support right away, but I didn't hear back for a whole week. Finally, when they did reply, they asked me for info I had already given them. Even after calling twice and sending lots of emails, my problem wasn't fixed quickly or well. This bad customer service really affected how I felt about the company.