iRobot - Reviews and experiences

I switched from the 692 to the i5 because the 692 was just too intense. I thought the i5 with basic mapping would be an improvement, but it turned out to be pretty unreliable. The feature for saving maps to history never seemed to work right. The customer support team was quick to respond, but they kept asking for more details and suggested trying a different WiFi network, even though the one I have works great for all my other devices. It was frustrating, I really miss my 692.

After dropping $800 on a bot vacuum that promised to be a game-changer, I was let down big time. The start button crapped out in under two years and the tech crew said it was some unfixable software glitch. I barely even used the thing and took good care of it, but it became useless. Not only did it have a super short life span for something so expensive, but the customer service folks wouldn't replace it since it was out of warranty. Total waste of cash on what ended up being straight-up junk.

I had an issue with my robot not being able to detect dark carpets properly, so I decided to contact customer service for some assistance. I was really hoping they would give me some advice or a fix, but all they suggested was to purchase a new model. I mean, come on, that doesn't really address the problem! I was not happy at all with their lack of support.

I recently bought this robot vacuum and mop from a company, and let me tell you, it's been a complete disaster. Both devices struggle to get around even the simplest rooms without any obstacles. I tried reaching out to customer service a few times, but they weren't much help. They just kept blaming the issues on where I put the charging dock, even though moving it didn't fix anything. I suggested sending a bug report to the developers to fix the software problems, but they said no. It's obvious that this company cares more about money than giving customers a product that actually works.

My vacuum cleaner has been a total disaster from the start, eh! It's broken down three times already, and every time I've had to deal with the worst customer service ever. The latest incident was a total nightmare - they sent me back a broken vacuum after supposedly fixing it. They made me take the darn thing apart and waste 20 frustrating minutes trying to troubleshoot the same problem. Do yourself a favour and steer clear of this vacuum at all costs, eh!

We've been using this product for about three years now and just recently got the newest model. Overall, we've found it to be pretty dependable, although we do run into some occasional problems with the mapping. The camera feature that takes pictures and identifies obstacles is really cool. Even though we mostly really like the product, there are times when it takes longer than we'd like to finish tasks.