iRobot - Reviews and experiences

I had a frustrating time trying to return a product I bought from them. I had to chat with 4 different folks just to finally get a label sent to me by email for the return. The first person I talked to couldn't manage to create the label and sent me over to the sales/returns team. But, guess what? Sales told me they don't handle returns and directed me to Technical Support. When I got to Technical Support, they weren't much help either and kept putting me on hold a bunch of times. It was a real hassle and I was pretty bummed out by their customer service. It's too bad since their product is actually pretty good, but the lack of proper support seriously blemished my whole experience.

This company is such a scam, eh? I bought a vacuum cleaner and it was totally defective, I tell ya. When I tried to return it for a refund, they never did a darn thing about it. There's no customer service worth talking about, I can tell you that much. Ya better steer clear of this company, that's for sure.

I bought two robots from this company not too long ago, and yeah, both of them crapped out on me within the first six months. The customer service folks were pretty good about helping me get things sorted, but man, it took forever - like over 4 hours each time - to figure out and fix what was wrong. Now I'm just waiting to get my money back for the last robot, which is turning into a bit of a pain in the butt.