iRobot - Reviews and experiences

I've been using these fancy robots for a while now, and let me tell you, they do the job well when they're actually working. But man, the maintenance costs are no joke. I paid a pretty penny for these robots, but they only seem to last me about 1-2 years before things start going haywire. I'm constantly dealing with error messages, having to do resets all the time, and shelling out more cash for repairs. Just the other day, I had to fork over $225 for a repair, and now I've got two more errors popping up on my other robot. The thought of spending another $400 on top of what I already paid is stressing me out. It's frustrating to see how much it costs just to keep these robots up and running.

I was pretty happy with the product while it was under warranty, but man, the customer service was a real letdown. It took them four whole working days to get back to me for technical support, which is just not cool. On top of that, they didn't give me enough info to help me make decisions. When the warranty was up, they asked me to send my robot in for assessment without telling me how much repairs might cost, and it ended up being really expensive. They didn't even have a price list available, so I couldn't prepare for any surprise bills. To be honest, I don't think the pricey product was worth it in the end, and I've definitely learned my lesson to always check that customer service is top-notch before splurging on something big like this.