Intermix Reviews
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Recent online purchase
I recently ordered something online because my favorite store was closed because of COVID-19. I knew my size, so I didn't have to worry about trying it on before buying. It took longer than expected for the package to arrive, about a week later than they said originally. I know sometimes shipping can be delayed, but it would have been nice if they let me know that ahead of time. Even though it arrived late, the stuff I got was good quality and I was happy with my purchase in the end.
Wedding dress purchase
I just bought my wedding dress from this store because it was cheaper than another place. At first, I was nervous because of some bad reviews I saw online, but I took a leap of faith. The dress came so fast and was exactly what I wanted. I'm thrilled with my purchase!
Customer service and refund process
My experience with this store was really disappointing, eh? I had a problem with my order and when I contacted customer service for help, they totally dropped the ball. Not only did they not offer any useful solutions, but they also lacked empathy and professionalism, which really surprised me. Dealing with their disrespectful and unhelpful attitude was just brutal. The refund process was a total nightmare and left me feeling frustrated and upset. It's obvious to me that this store doesn't really care about customer satisfaction or solving problems properly, eh.
Dissatisfied customer service
I've been a loyal customer of this company for years, shopping both online and in-store. But my recent encounter with their customer service left me feeling pretty let down and irritated. When I reached out to them about an issue, all I got back was a polite response that didn't really try to fix things or show any concern for solving my problem. It really made me think twice about buying from them in the future.
accessories and clothing
My recent experience at this store was pretty disappointing. The customer service was seriously lacking in politeness and professionalism. My order had problems, like missing items and unclear prices at checkout. When I tried to get help from customer service, the reps were so unhelpful and seemed like they didn't know what they were doing. It was really frustrating and honestly made me wish I hadn't shopped there.
Sweater dress purchase
I recently bought a sweater dress from this company and it was not a great experience. Their customer service was not very good and they took a long time to respond. I waited almost a month for my order to arrive, and when I asked about it, they told me it was sold out. The company didn't communicate well and the whole thing was really disappointing. I wouldn't suggest buying from them.
My pants
My pants finally arrived after what felt like forever! I didn't receive any email updates on the processing for a long time, and then there was another delay because of a sale. It literally took a whole month for me to get them! I didn't receive any notifications about these delays, I had to end up calling and asking for updates myself.
Oversized jacket purchase
Unfortunately, I went ahead and bought a jacket from this store without checking reviews first, and now I'm kicking myself for it. The jacket I got is way too big - three sizes too big, to be exact - and on top of that, their customer service is just terrible. I've tried reaching out via email and phone multiple times, but still haven't heard back with the return code I need to send the jacket back and get my money back. It's really frustrating to deal with such poor communication and unprofessionalism from a company. I wouldn't recommend anyone else to order from them, that's for sure.
Out of stock items
I was really annoyed because I made two orders at Intermix and both times they canceled my items a few days later even though they were still available on the website in the right size. It's just frustrating to have my orders canceled out of the blue. And on top of that, the shipping takes forever, plus their customer service didn't even respond to my emails when I had problems. I only shopped at Intermix because of their sale prices, but next time I'll check out other retailers like Revolve to see if they price match.
My shirt from that store
That store is super awful, eh! I tried to return my shirt, but they wouldn't give me my money back. The customer service was just terrible, and nobody could help me out. It was a complete disaster, eh, and I swear I'll never step foot in that place again.
Online order issue
I had a pretty bad experience with my online order from this store the other day. I emailed them to ask about my order, but the responses I got back were all over the place and didn't seem very honest. It's pretty clear to me that their customer service isn't very reliable or transparent. I'm feeling frustrated and like I can't trust this company anymore. I'd suggest being careful if you decide to shop with them, because my experience felt like a bit of a scam.
Wrong size, long wait
I'm so frustrated with this company, eh. I waited forever for my order, and when it finally arrived, they sent me the wrong size. I emailed them multiple times, but got no reply. I was really disappointed and just didn't have the energy to deal with the return process after seeing all the bad reviews online. I thought this company was good, but my experience showed otherwise. Don't bother ordering from them, eh. Save yourself the trouble.
Clothing items
Oh man, let me tell you, that customer service experience I just had was brutal. I tried reaching out online, but got zero response for days. It was so frustrating and honestly just not cool. So, I picked up the phone and called, only to be met with rudeness and zero help. The person on the other end clearly didn't give a darn about my issues. But finally, I got to talk to a real person, a kind lady who actually cared. She fixed everything up real quick. Hey, Intermix, you seriously gotta up your game when it comes to customer service. There's plenty of other places to shop where they actually treat you with respect, you know?
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