Hoka One

Hoka One reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
88%
Would buy here again
Ordering
9.0
Service
8.8
Pricing
8.4
Delivery
8.4

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Spotlight: What are our customers saying?

Positive

Bought shoes online

9.5

"I got my new shoes on Monday and they came really quick on Wednesday! I checked the size chart on the website and now my sneakers fit just right. I..."

Most Voted

Efficient order processing and early delivery

7.5

"I bought something from your company not too long ago and I gotta say, the order went through really quickly and I got it earlier than expected. Bu..."

Reviews (26)

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Bought shoes online

P

25 reviews

9.5
Overall Rating
Would buy here again
Yes

I got my new shoes on Monday and they came really quick on Wednesday! I checked the size chart on the website and now my sneakers fit just right. I'm really pleased with my buy and I would totally tell my friends to go for it too!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Nursing student shoes

K

20 reviews

10.0
Overall Rating
Would buy here again
Yes

Oh man, these shoes are seriously a lifesaver for anyone who has to be standing all day. I bought a couple pairs for my granddaughter who's studying nursing and works crazy long shifts at the hospital. These shoes give her the comfort she needs and they actually look pretty good too. She's gotten so many compliments on them and she still feels good even after a twelve-hour shift. The durability and support they provide are top-notch, so I'd say they're a must for anyone in the healthcare field.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Speedy delivery

S

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta say, I was super impressed with how fast my recent order got to me. I placed it and boom, 24 hours later it was at my door! Way quicker than I thought it would be. Plus, they kept me in the loop the whole time, which was a nice touch. It was just really nice to see such quick and efficient service.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Challenger 7s recommended by Hoka

D

1 reviews

9.0
Overall Rating
Would buy here again
Yes

The Challenger 7s suggested by the store were a great pick for running on the road or trails. The comfort of the soles was top-notch, better than any other running shoes I've tried, making my runs enjoyable no matter the weather. The grip on the shoes was solid and dependable, giving me stability on my runs. I'm really happy with my purchase and definitely recommend these shoes to other runners.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Running shoes purchase

Z

11 reviews

6.5
Overall Rating
Would buy here again
Yes

I just bought a pair of running shoes online and let me tell you, I was not impressed with the delivery. They said the shoes would arrive the day after I ordered them, but then the delivery guy said no one was home to get them, even though there was someone there waiting. I didn't hear any knocking on the door when he said he did. Long story short, the shoes ended up coming a day later than expected. It was really annoying and messed up my plans since I was counting on having them by a certain day.

Detailed Ratings

Order
8.0
Service
4.0
Price
10.0
Delivery
4.0

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Running shoes

F

1 reviews

8.5
Overall Rating
Would buy here again
Yes

I recently bought a pair of running shoes from this store and I was really impressed with how easy it was to order them. The website was super straightforward to use and I found the right size without any trouble. However, when the shoes showed up, they ended up being too small. Even though that was disappointing, the process to return them was really easy and quick. I can't wait to get my new pair of shoes and hopefully they fit better this time.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
8.0

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Shoes that were too tight

H

3 reviews

9.0
Overall Rating
Would buy here again
Yes

The order came quick, but the shoes were too tight on my feet. Luckily, the return process was easy and I was able to send them back right away. Now, I'm just waiting for my refund and keeping my fingers crossed for a good result. All in all, I think this company is dependable and definitely worth buying from.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Trying to return broken shoes

R

24 reviews

6.0
Overall Rating
Would buy here again
No

I tried to get a refund for these shoes that fell apart really quickly. I asked the store to send me a shipping label to send them back, but the website is being so difficult and won't let me print it. It keeps saying that the return system is not working. Can someone from the store just email me the label already? I've been trying for three days!

Detailed Ratings

Order
4.0
Service
6.0
Price
8.0
Delivery
6.0

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My new kicks

A

2 reviews

6.0
Overall Rating
Would buy here again
No

So hey, I ordered these shoes and they, like, showed up at my house but the delivery person seems to be, like, lost or something? The photo they sent as proof of delivery doesn't even match my house! It's really not cool, I mean, how tough can it be to find a house, you know? I just wanna rock my new shoes, but now I have to deal with this delivery mix-up first. Ugh.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

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Second pair of shoes

S

18 reviews

9.5
Overall Rating
Would buy here again
Yes

OMG, my other pair of shoes came really quick, like within 24 hours! I'm so in love with them, the colors are amazing. I definitely want to buy more!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Second pair of boots

O

20 reviews

9.0
Overall Rating
Would buy here again
Yes

I got myself a second pair of boots because the first ones were just too fantastic. The website was a little bit glitchy last time, but I was able to order them in the end. These boots are amazing because the toe box is the perfect shape and my toes have plenty of room to move around. I had to re-lace them to make the laces a bit longer, but it was a piece of cake!

Detailed Ratings

Order
8.0
Service
8.0
Price
10.0
Delivery
10.0

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Trainers purchase

C

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently bought a new pair of sneakers and I gotta say, I'm really happy with how everything turned out. The virtual try-on feature on the website definitely helped me get the right size, even though I had some trouble with my skirting boards. The sneakers I got look just like they did on the website, with a beautiful colour that I absolutely adore. With my joint pain and wonky toe that doesn't bend right, the rocking sole on these sneakers really helps ease my discomfort. Plus, the delivery was quicker than I thought, and the sneakers fit me perfectly. Overall, I'm super satisfied with my purchase as a happy customer.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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First pair of running shoes

F

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I've always stuck with this other brand for my running shoes, but thought I'd mix things up and give this brand a shot. Let me tell you, I was pleasantly surprised with how comfy and stylish they are. This neutral light colour goes with pretty much anything and I can already tell I'll be rocking these kicks all the time. The delivery was crazy fast and I loved getting updates throughout the process. All in all, it was a solid experience and I'll for sure be coming back for more in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Virtual fit and comfort level

V

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I was a bit unsure about buying shoes on the internet, but the option to measure my feet virtually and get the perfect fit really changed the game for me. The customer service was amazing, and it was super easy to find the right size. The new hiking shoes I got are not only cool with bright colors, but also super comfy. The fact that they're vegan and waterproof just makes them even better, perfect for any kind of weather. I didn't have to worry about breaking them in like with other shoes because they were comfy right from the start. I would totally recommend these shoes to anyone who wants a mix of style and comfort.

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
10.0

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New shoes

K

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I just got myself a new pair of shoes and let me tell ya, I am seriously impressed! My first pair from this brand lasted me a good 2-3 years and they were super comfy and tough. So, I decided to get another pair and they showed up bright and early this morning. These new shoes are even better than I thought - they're like walking on clouds, give amazing support, and they look pretty snazzy too. I'd definitely suggest these shoes to anyone in need of some top-notch footwear.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Shoes delivery experience

M

6 reviews

6.0
Overall Rating
Would buy here again
No

I just ordered a pair of shoes online and got them sent to my house. I stayed home all day waiting for the delivery, but sadly, I found a note in my mailbox from the delivery folks saying they dropped it off at a pick-up spot instead. I was bummed that the driver didn't even try to bring it to my door, especially since our mailbox is right there on the driveway. Even though the delivery was a hassle, the shoes are actually really nice.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
4.0

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Gaviota 5's ordered online

J

11 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a really good time ordering online, the info and the app to figure out the size were super helpful. Got some emails keeping me in the loop about the shipping all the way to Spain, and that's where they ended up. The shoes are just stunning and they fit like a glove. I'm really happy with my purchase overall. Thanks a lot!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Fast and easy ordering process

H

26 reviews

10.0
Overall Rating
Would buy here again
Yes

I was so pleased with how quick and simple it was to order the shoes I wanted. The website was easy to use, and I found the perfect model, colour, and size without any trouble. The 10% discount was the cherry on top, making the whole purchase even better.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Trainers purchase

D

1 reviews

9.5
Overall Rating
Would buy here again
Yes

That service was top-notch! I found the website super easy to use and snagged a pair of trainers without any hassle. The delivery was crazy fast - got my order in just 1.5 days, and the courier even showed up earlier than expected. Overall, I'm super happy. And can we talk about the trainers? They are amazing - the color is fab and the style is just lovely.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Efficient order processing and early delivery

D

11 reviews

7.5
Overall Rating
Would buy here again
Yes

I bought something from your company not too long ago and I gotta say, the order went through really quickly and I got it earlier than expected. But here's the kicker - the delivery guy made a mistake and dropped it off at the wrong house 'cause he read the number wrong. Even though that happened, I have to give props to the company for handling everything so well. The shoes I got were pretty nice, but they were a tad too tight for me. So, I asked to switch them for a size 5 wide and I'm crossing my fingers that it all goes smoothly. Thanks a lot!

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
6.0

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About Hoka One

Hoka One One, often referred to simply as Hoka, is a company that specializes in designing and manufacturing sportswear, predominantly focusing on running shoes. It was founded in 2009 by Nicolas Mermoud and Jean-Luc Diard in Annecy, France, with the aim of creating shoes that could offer enhanced cushioning and support, especially for distance runners. The brand is known for its distinctive oversized midsoles, which have become a hallmark of the company's design philosophy, promoting both comfort and performance. Hoka One One initially gained recognition in the trail running community but has since expanded its offerings to include road running shoes, hiking boots, and fitness apparel. The company's products are popular among both amateur and professional athletes for their innovative design and the support they provide. Hoka One One operates globally, with products available in numerous countries around the world.

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Contact Information

Deckers Europe Limited,

130 Shaftesbury Avenue, London, W1D 5EU

United Kingdom

📧 customerservicesuk@hoka.com

🌐 www.hokaoneone.com

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Last update: November 29, 2024

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