Frye - Overall Rating based on 19 reviews
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Misleading purchase
This company is a total mess. I ordered some boots online, but when they showed up, they looked nothing like the picture. I was so let down that I asked for my money back, but they just sent me another pair of the same wrong boots. And on top of all that, when I tried to reach out to customer service to fix things, I got zero reply. It's like they don't give a darn about their customers. Do yourself a favor and stay far away from this place.
Online purchase of boots
Ordering from this company was a total nightmare, eh. The website was so clunky, and I had a hard time finding what I wanted. Finally made my purchase, but the confirmation email took ages to show up. The worst part was when I tried to return the boots, the customer service was no help at all and made it way harder than it needed to be. Definitely not shopping here again, that's for sure.
Recent Frye purchase
I recently bought something from Frye and honestly, I was pretty disappointed with the whole experience. The thing I got wasn't up to par, and when I tried to sort it out with customer service, they weren't very helpful at all. Not having a solid guarantee on their products is a big letdown, and it definitely makes you feel like you didn't get your money's worth. I'd suggest thinking twice before buying from them again.
Leather Boots
I bought a pair of leather boots from this store not long ago, but I gotta say I was pretty let down by the quality. The boots were definitely not up to par and didn't live up to what I was hoping for. And don't even get me started on the customer service - it was just terrible. I sent the boots back over two weeks ago, got an email saying they got it, but still no sign of that refund. The lack of communication and slow progress from the warehouse and customer service is just not okay.
Frye boots purchase
I just got myself a new pair of Frye boots and they're pretty good! I went for the classic style and I really dig the design and quality. But, I gotta say, I ran into some issues with sizing while trying on different pairs, which was a bit annoying. Eventually, I did find a pair that fit just right after a few tries.
Boots for my birthday
I received these boots as a birthday gift, but ran into some issues with the delivery. I tried reaching out through email, but didn't hear back. Thankfully, I was able to get a refund through PayPal. I even attempted to contact the American company directly, but they explained they're only a middleman.
Leather boots
I got these leather boots from here and man, was I let down by the customer service. They said they'd get back to me within 24 hours, but I never heard a peep after I reached out about my order. It was so annoying not getting any response, made me feel like I didn't matter as a customer. I wouldn't suggest shopping here if you want decent customer service.
Poor quality boots received
The boots I got from this company were so bad. The leather was super thin and all dried out, and the soles looked like they'd been used lots already. I've had Frye boots before and always loved them, but this time was such a letdown. I tried to reach customer service to send them back, but no one picked up the phone.
Gift card struggle
I gotta say, I've never had such a bad customer service experience before. It took me a whole 5 months of frustration just to try and use this gift card, only to end up with the wrong boots. When we tried to return them, we had to pay out of our own pocket and didn't hear a peep back. Turns out, months later, they didn't even have the boots we wanted in the first place. Trying to get our money back has been a total nightmare - they keep making promises they can't keep.
Leather boots
I gotta tell ya, I bought a sweet pair of leather boots from this company and man, I was blown away by how top-notch they are! The leather is super soft and flexible, the stitching is on point, and the design is classic but also trendy. They're so comfy on my feet, I wear 'em everywhere now. Seriously, I'm thrilled with my purchase and I totally think this brand is worth checking out if you want some quality kicks.
Boots, $200
I bought these boots, eh, and they arrived super quickly and in perfect condition, eh? But then I changed my mind and tried to return them, and that's where the trouble started, you know? I tried contacting Customer Service multiple times through the contact us form, phone, and email, but they never responded, eh? It's been over a month now and I'm starting to think I'll never be able to return them, ya know? I'm so frustrated and wish I had never bought them in the first place. I might have to call my credit card company and report it as fraud. Ugh, so annoying, eh?
High-end boots
So I picked up these fancy boots to give to my wife for Christmas. But guess what? They never showed up, eh? I waited and waited for over a month, but still nothing. And then I checked the Fedex tracking number the company gave me, and it just said "pending." When I reached out to the company, they basically told me tough luck - they're not responsible for anything once it's with the delivery company. They even suggested I should have gotten insurance, but that wasn't even an option when I bought them online. Like, what?! It's been really disappointing, especially since it was such an expensive gift.
Overpriced boots
Save your money and steer clear of these way too expensive boots. I got a pair that cost me a fortune, and they were just awful. After only a couple of times wearing them, they started falling apart at the seams, literally. The stitching was coming undone and the leather looked super worn out. It's really annoying to splurge on something that can't even handle normal wear and tear. And when I tried to contact customer service, they were not helpful at all. They clearly care more about making money than making customers happy. It's disappointing that a brand that claims to be top-notch actually makes such lousy products.
So many boots!
Frye boots are so amazing, I can't even express how much I adore them!!! They are super awesome, beautiful, and the absolute best. I have about 6 pairs and I really want more but my mom won't allow it because Christmas is coming soon. These are definitely the nicest boots I've ever owned, and I'm only 12 so that should tell you something. I have a ton of shoes, like over 400, but my Frye boots are definitely my favorite out of all of them. This company is seriously the best ever!!!!!!!
Shoes that were awful
I ordered these boots online, eh, and when they arrived, they looked nothing like the pictures on the website, you know? They were so bad, I couldn't believe it, eh! And to top it all off, when I tried to return them, they said I couldn't because they were on sale. Like, seriously??? 170.00 for shoes that look like they were made in a dumpster??? Never ordering from them again, eh!
Suede Boots
I just bought a pair of suede boots from this store, and man, it was a total disaster. The boots I got were nothing like what they showed on the website. The color was all wrong, the quality was terrible, and they didn't even fit right. I tried reaching out to customer service for help, but of course, they were nowhere to be found. Do yourself a favor and avoid this place.
Gift from a friend
OMG, so my friend gave me this gift and it was seriously the worst. The boots were all messed up, looking like they've been worn a million times. I reached out to Customer Service two times and they totally ghosted me. I had to leave a review just so they'd pay attention. And then they told me I couldn't even get an exchange, I had to send it back to my friend! Like, what's up with that?! I asked for a refund and they gave me back a big fat zero dollars, seriously? I used to be a huge fan of their boots, but now I'm just gonna stick with the two pairs I already have.
Overpriced merchandise
I just bought something from this company and man, I was so let down by the way they do business. They hit me with higher prices for their stuff and then slipped in an extra charge for AfterShip protection without even asking me. Customer service? Nonexistent. I was left feeling so bummed out and like they totally took advantage of me. I did like the shoes I got, but the whole situation just left me feeling sour and I won't be going back to shop with them again.
Boots
I bought a pair of boots from this company not too long ago and boy, was I let down. The quality was just awful. They had all sorts of problems - scuffed leather, scratches on the heel, even white marks on the top. I tried getting in touch with customer service a bunch of times, sent emails and made calls, but got zero response. I even asked to speak with a manager, but nothing. The total lack of communication and the subpar product have left me feeling super disappointed.
Review with most votes
Shoes that were awful
I ordered these boots online, eh, and when they arrived, they looked nothing like the pictures on the website, you know? They were so bad, I couldn't believe it, eh! And to... Read onBy: Waters