Jailyn Gleason

So I picked up these fancy boots to give to my wife for Christmas. But guess what? They never showed up, eh? I waited and waited for over a month, but still nothing. And then I checked the Fedex tracking number the company gave me, and it just said "pending." When I reached out to the company, they basically told me tough luck - they're not responsible for anything once it's with the delivery company. They even suggested I should have gotten insurance, but that wasn't even an option when I bought them online. Like, what?! It's been really disappointing, especially since it was such an expensive gift.