Drop - Reviews and experiences

I was tentative at first — saw it on a friend's Instagram and almost skipped it. Support fixed my issue in one clear email, which genuinely surprised me; well, I'll probably order again soon.

I was hesitant to buy these—had bad headphones before and needed steady studio cans for mixing and commuting. Support sorted the failing pair fast, replies were quick and surprisingly thorough, so my doubts actually faded completely.

Relieved — they actually fixed it. I reached out about an order missing since last winter and Crystal was patient and steady from the start; my first call felt like talking to a real person. A few back-and-forths later and she sorted it, pretty much.

I had a problem with an order and got in touch with customer service. I gave my order number and explained what was going on, and then Liz got back to me right away. She knew her stuff and sorted out my problem in just one email, no more back and forth needed. I was really impressed by how quick and professional the customer service team was. Because of this great experience, I'll definitely be shopping with them again as a customer.

I just got some wireless earbuds from Drop and I gotta say, I'm super happy with how everything went down. Even though they don't have a store just for us Canucks, ordering was smooth sailing. Their website was easy to use and checking out was a breeze. And let me tell you, the customer service was top-notch. They knew their stuff and helped me out with all my questions. The price was fair too, didn't break the bank. Delivery was quick too, I got my order in just a few days. All in all, I'm a happy camper with my Drop purchase and would definitely recommend them to anyone.

So, I had a pair of headphones crap out on me not too long ago and decided to contact customer service for help. To my surprise, the Drop team was super helpful. David Querubin over at Drop Community Support really knew his stuff and was quick to assist me in getting the problem sorted out. The whole thing was smooth sailing and he had a fix for me in no time. As a person who loves good sound and appreciates solid customer service, I'd definitely suggest Drop to any other audiophiles out there. These folks really go the extra mile to make sure you're happy with their service.

I gotta say, the customer service I got during my online purchase was top-notch. Liz and Katlyn, from the customer service team, were so helpful and quick in responding to my queries. I had a concern about a purchase I made that went on sale right after, and they didn't hesitate to give me a refund for the price difference. It's not every day you come across such honesty and fairness in companies, so I really gotta give them props for that. Usually, I don't leave reviews, but the stellar service I got from this company just had me wanting to share my positive experience here.

Crystal was amazing, she saved my butt by fixing a problem from last year that I thought was hopeless. She's a superhero with her dedication and problem-solving skills. Thanks a ton for coming to the rescue!