Drop - Reviews and experiences

I stared at the pre-order button for a day before I bought. I was worried about customs and the returns — I'd had better replies from smaller shops. They sent the wrong kit, gave a tiny refund that didn't cover customs, and couldn't replace it because it was a pre-order. The keyboard worked for about a month then died; they said it was past the 30-day window so no help. It wasn't perfect but typing felt great while it lasted. Support and their policies really left me frustrated. I still wouldn't recommend them to friends.

Sitting at my dining table with a sore neck and lousy hearing, I thought better headphones would help me focus and ease the strain. Ordered a pair of Meze 99 Noir — needed them for clearer sound, nothing fancy, just to make work and calls less tiring. The whole warranty/return part turned into a weird saga though. I had to send the set back with the label they gave, overseas return, and the tracker showed arrival mid-May. After that it went quiet. Customer service told me to wait seven business days for warehouse verification, so I did. Then I kept poking them — I asked and asked — and got vague answers, then radio silence for a while. I was skeptical and honestly thought I’d lost my money. After some persistence and a few escalations they finally located the package, confirmed the replacement and shipped it out. Delivery was slow, but the rep who followed up at the end was helpful and apologetic, so I felt some of my trust come back. Not flawless, too many gaps in communication, but in the end I got a working replacement and that matters.

I bought a pair of shorts online that were supposed to be my size, but they turned out to be way too small when I got them. I was pretty bummed about it, but when I contacted customer service, they were super helpful. They got back to me quickly and gave me a full refund, which I wasn't expecting at all. Even though I wasn't happy with the shorts, the great customer service actually made me feel better about the company overall.

I bought this belt thinking it would look really awesome, but it doesn't actually look like the pictures online at all. Seriously! I tried to talk to them about returning it, but get this, they don't accept returns unless there's something physically wrong with the clothing, not just because it didn't fit or looked different in the photos. Seriously, what's with that? Definitely not shopping with them again, that's for sure!