Drop - Reviews and experiences
Dec 2023-Nov 2025
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Reviews (41)
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Forgotten sign-up, surprise charge
Forgotten sign-up, surprise charge
Checkoutset a calendar reminder or skip the automatic membership.
Little gift card mystery
Little gift card mystery
CheckoutI thought I did everything right. Two Black Friday buys, hit the $500 mark and they sent the $50 gift card like they promised. Sweet. Then I go to use it and suddenly the order using the gift card is cancelled and the gift card is voided — no heads-up. Called customer service. They said they'd flagged that gift card order as possible fraud because I placed "too many orders." Too many? Regular orders went through fine. Felt a bit like being judged by a robot. I've put up with their long shipping before, annoying but manageable. The weird bit was the surprise — the gift card actually arrived, which made the cancellation sting more. I still like some of their stuff, but now I'd be cautious.
About Drop
Drop, formerly known as Massdrop, is a San Francisco-based e-commerce company specializing in community-driven commerce. The company operates by allowing its users to vote on products to be sold, collaborating with manufacturers to produce high-quality goods tailored to its community's interests. Founded in 2012, Drop focuses on niche markets such as audiophile equipment, mechanical keyboards, tech gadgets, and quilting supplies, among others. Through its direct-to-consumer model, Drop is able to offer customized products that reflect the preferences and feedback of its engaged user base, fostering a unique marketplace where enthusiasts can discover and purchase products designed to meet their specific interests and needs.
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Last update: November 5, 2025
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