Coco Village - Reviews and experiences

So, I got this dollhouse from them and it was a total disaster! Like, some of the holes weren't even drilled properly and the screws were coming out through the sides. It looked like it was gonna fall apart any minute. I mean, seriously, it was a safety hazard! And guess what? They said they would replace the parts but then they changed their mind and only offered a stupid gift card. Not cool, man!

I just bought a gift from Coco Village and the product was great, but the packaging came all messed up. It was supposed to be a special gift, so it was a real letdown. I contacted customer service to sort it out, but they wouldn't give me a replacement. Now I'm feeling pretty peeved and not sure about shopping there again. It sucks not knowing if my orders will show up right or if customer service will actually help out.

I bought a bunch of stuff from this online store to give as gifts. Unfortunately, when I got the oekaki drawing board, the box was already opened and the screen looked messed up or like it had been used. I reached out to customer service to tell them about the problem, and they said that sometimes items get opened up at the warehouse for quality checks. But, there was no heads up about this for customers, which makes me wonder about their quality control. The fact that the screen was obviously not in good shape makes me worry about the stuff they're selling. Even though I used a discount code, I couldn't return the messed-up item. They offered a gift card for the amount I spent, but I said no because I don't trust the brand anymore after this mess.

I bought a play kitchen set from this store recently and I gotta say, I'm super disappointed with it. It looks cute and all, but the materials are so flimsy and cheap, especially the thin shelf and the oven door that broke off after just a week. I reached out to customer service about this and they weren't much help, offering me only a partial credit for my next purchase. I think as a paying customer, I deserve either a full refund or a new product that actually works. After a lot of back and forth, they finally agreed to send a replacement, but it's been 6 weeks and still no sign. Overall, I'm really not happy with the product or the service I received from this store.