Coco Village - Reviews and experiences

The checkout process on the website needs some work. You have to agree to the Return, Shipping, and Privacy policies before you can order, but the "Return" policy isn't clickable, which might confuse people. Also, the shipping options and prices aren't clearly laid out, so customers don't know what they're getting for paying more. These things can make shopping frustrating and might leave you disappointed with the whole experience.

I was really disappointed with my recent experience at Coco Village. I got an email with a promo code for 50% off any toy, but when I tried to use it at checkout, it said it was invalid. The toy I wanted was supposed to qualify for the discount according to the email. I reached out to customer support for help, but they said they couldn't do anything about it. If the code had expired, I feel like they should have told me that instead of just leaving me hanging. It was my first time shopping there, and this whole situation has left me with a bad impression.