Ahava - Reviews and experiences

So, I bought something online from this company not too long ago and, I gotta tell ya, it was a bit of a nightmare. Their customer service was just plain awful. It took forever to hear back from them and when they finally did respond, they didn't really do much to fix the problem I was having.

I recently ordered some skincare products online and I was really let down with the customer service. I picked out three free samples to go with my order, but when it arrived, there were no samples in the box. I emailed the company to ask about the missing samples, but their response was not helpful at all. The customer service rep basically said I was lying and insisted that samples are always included in orders, with no choice for customers to pick their own. This lack of responsibility and understanding for their mistake really got me frustrated and disappointed. It's not the first time this has happened with companies, even Sephora has messed up orders for samples that customers carefully pick online. Even though they're free, these samples are a big part of the shopping experience for many customers, myself included. I expect better service and communication from a skincare company that I spend my money on. After this experience, I definitely won't be buying from them again because of their rude and disrespectful customer service.

I messed up my order by mistake, but the customer service folks were really nice and sorted it out super fast. The masks are incredible - they make my skin so soft and glowing. The serums are top-notch too, and the lotion smells amazing. I'm excited to try out more of their products!

I had a terrible experience with the customer service at this place, eh. I was trying to see where my order was and the person on the phone was so rude, eh. They told me my order was delivered but I never got it, eh. They accused me of lying, can you believe it? I won't be coming back here ever again, that's for sure.