Aveda - Overall Rating based on 20 reviews
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Gift purchase, customer service experience
I was really surprised to see some negative reviews about the company. I've been a loyal customer for a while now, and even with everything going on with the lockdown, they've been providing great service. I had an issue with a gift missing from my order, but when I reached out by email, they quickly sorted it out and sent me the missing items without any fuss. And when I needed to return something for a refund and ran into some issues with the parcel, the customer service team was super professional and speedy in helping me out. They not only replied to my concerns in just one day, but they also made sure the parcel was returned successfully and processed my refund quickly. It was really cool of them to extend the return policy to 90 days during these tough times. Big shoutout to the team for always giving top-notch customer service.
Haircare products
I just bought some hair products from this store and I have to say, I was pleasantly surprised. Even though I was a bit unsure because of some bad reviews, I decided to take a chance and make a purchase. I was so happy when my order arrived just three days later, everything in perfect shape. The products were nicely packed, but the thing that surprised me was the fillers used in the packaging. They actually dissolve in water! It would have been good to know that ahead of time, but it's all good.
Order placed on 14/02/2022
So, I ordered something on Valentine's Day, February 14, 2022. Gotta say, not too thrilled with how it's all gone down. I was told my stuff was all packed up and ready to go out the same day. But now, it’s February 18, 2022, and I get an email saying my package is shipping out again, with a tracking link that doesn't lead anywhere useful - just a page to buy more stuff. When I reached out to customer service, they told me the package was actually shipped out the day before with the courier company, but it won’t get to me until Monday 'cause I had it sent to my work address and they don't deliver on weekends. All in all, pretty frustrating and not what I was hoping for.
Hair care products
I've been having a really tough time with my order from Aveda. I ordered some hair care stuff and it's been 10 days with no sign of it. Both Aveda and their delivery folks at Evri haven't been keeping me in the loop or helping me out at all. Trying to get some help has been a headache with all these instructions that don't make sense and waiting forever to get things sorted out. I expect top-notch service from a well-known company like Aveda, and this just isn't cutting it.
Website order
I ordered some stuff online and got an email with the wrong address. When I reached out to customer service for help, they weren't much use. They just told me to figure out how to redirect the package on my own. I tried to cancel my order but ran into some issues. It was pretty frustrating, and I wouldn't suggest using this service.
Loyalty reward program
I signed up for the loyalty reward program a few years back and I've been collecting points ever since. I was just about to reach the top reward, but now they've completely changed everything! I was pumped to redeem for some shampoo or conditioner, but guess what? Those aren't even available as rewards anymore! Like come on, who needs another cheap brush with plastic bristles when you already own a pricey one? I feel totally ripped off by this whole reward system, not cool at all!
Shampoo and Conditioner Set
I bought a shampoo and conditioner set from this company and I have to say, I was really disappointed with how things turned out. When the package arrived, the shampoo had leaked all over the box, causing a big mess that I had to deal with. When I reached out to customer service to let them know about the problem, all I got back were unhelpful automated responses with no real attention to the issue. It was pretty clear that they didn't really care about their customers or take their concerns seriously. On top of that, I paid for a full-size product but only got half of it, which was totally not okay. All in all, the whole experience left a bad taste in my mouth and I definitely won't be buying from them again.
Shampoo and conditioner order
I recently ordered my usual shampoo and conditioner, expecting a smooth delivery. But, to my surprise, the delivery folks left my package at the wrong address! I was frustrated and puzzled as to how it happened. When I reached out to customer service, I was pleasantly surprised by the amazing help I got. The person I talked to not only said sorry for the mix-up but also quickly sent out a new order without any fuss. Their kindness and quick fix of the problem were really great. I was impressed by the awesome customer service I got. Finally, I got my order without any trouble, all thanks to the excellent service I received.
Replacement order due to courier issue
I recently ordered some stuff but it didn't show up because the courier messed up. I got in touch with Customer Service to ask about my order, and they were really helpful and got everything sorted out fast. They sent me a new order right away, and it came in just a few days. The stuff I got was great quality and just what I wanted. I was happy with how everything turned out in the end.
£70 worth of products
So, I recently bought some stuff from this company for about $70, and let me tell you, it was not a great experience. When I clicked "pay", they hit me with the usual "Covid" excuse for why my delivery might be late. And get this - I paid extra for gift wrapping, but my stuff showed up in a plain box with some shredded cardboard. No gift wrap in sight! When I contacted customer service about it, they totally dropped the ball. Their response was unprofessional and they didn't seem to care about making things right. It's pretty clear to me that this company can't handle complaints or feedback very well. My advice? Steer clear and find somewhere else to shop, because chances are you'll be let down.
Hair care products purchase
I just bought some hair care products from this company and I have to say, I'm really disappointed with the service. They didn't process my order right and ended up charging my credit card multiple times without actually finishing the purchase. Dealing with their website was frustrating and seeing how poorly they handled orders was even more aggravating.
Black Friday promotion purchase
I bought something during the Black Friday sale and they said I’d get four free gifts. But when my order came, I only got one gift. I contacted customer service and all they said was the offers depend on availability. I feel like this is a total scam and I’m really disappointed.
Online purchase delay
I recently ordered something online because my usual hair salon was closed. It's been two weeks and I still haven't gotten my order. I got in touch with Customer Service and they told me the delivery company lost my order. They said I could get a replacement or a refund. I chose a refund, but it took another two weeks and they didn't refund the postage cost. I emailed them and they just said to keep waiting. Overall, my online shopping experience was a letdown and I won't be buying anything from there again.
Camomile shampoo
The camomile shampoo from this brand totally transformed my hair, eh. My locks were so soft and easy to deal with, and they had a gorgeous shine that stuck around for days. I've been using this stuff for years, but now they've gone and discontinued it! I've been trying to get a hold of them through the chat and customer service, but they're just not showing any love for customer input, eh. It's a real bummer when a company you've trusted for so long doesn't put their customers first, you know?
Benefits explained by Melissa
So, yesterday I went in and this lady named Melissa totally hooked me up with all the deets on this awesome Pure Privilege program where I can score discounts. It's like being part of this exclusive club with all the best perks. Melissa was super chill and filled me in on everything. I can't wait to start saving some money on my favorite products now!
Cancellation, Slow Refunds, Disorganized
My recent experience with your company has been pretty disappointing. My order got cancelled with no heads up, and getting my refund took forever. It was really frustrating dealing with all the chaos and communication breakdown. I've been a loyal customer because I love your products, but this whole thing has really let me down and now I'm thinking about shopping somewhere else.
Animal cruelty free claim
Aveda ain't as environmentally aware as they say they are, eh?
Recent online orders
I recently ordered a few things online, and let me tell you, I'm not too thrilled with the service I received. Some of the stuff I wanted was out of stock, and the company didn't let me know right away. There's this one order I placed on December 3rd that was supposed to be a Christmas present, and I still haven't heard anything about it. I've tried calling and emailing them, but no luck getting a response. From now on, I'll be shopping somewhere else.
Hair care products
I just bought some hair care stuff from this store and let me tell you, my experience was amazing! The folks there really knew their stuff and helped me find the perfect products for my hair. They not only gave me great suggestions but also told me how each product works and the perks it brings. I walked out of there feeling like I made the right choices and can't wait to try them out at home.
Shampoo and conditioner purchase
I'm really let down by how much plastic packaging was used for my order. I thought this brand was all about sustainability, but my package was packed with non-recyclable polystyrene fillers. There are definitely better options out there for the environment, so it's disappointing to see this lack of care for the planet. Let's do better!
Review with most votes
Shampoo and conditioner purcha
I'm really let down by how much plastic packaging was used for my order. I thought this brand was all about sustainability, but my package was packed with non-recyclable po... Read onBy: Anderson Greenfelder