MyHeritage - Overall Rating based on 23 reviews
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Bought an ancestry kit
Oh man, let me tell you about this lady Mirka who was a total gem helping me with my ancestry kit. She was so patient and kind, walking me through each step and even fixing issues when I got stuck. Everything's running smoothly now thanks to her. Huge thanks to Mirka for being awesome!
DNA test purchase
In my seventies, I decided to take a DNA test to find out about my genetic background. Since I was adopted, I was really curious about my family roots. The service was not too expensive and really good quality. They kept me informed throughout the whole process and the results were easy to understand on their website. But the most amazing thing was finding out that I have a long-lost sister who has been looking for me. We're meeting up next week, and I am so excited for this incredible moment.
DNA test kit
Customer support was amazing, especially with Anne Laure. Even though we were in different time zones, she was always quick to respond and help me out with any issues I had. My Heritage really took care of my concerns right away. I'm really thankful for the support, especially as a veteran.
DNA matching and research
My experience loading DNA from other sites onto this platform has been really helpful. I found matches I wouldn't have found otherwise, especially with people who have family trees here but not on other sites. It's been great for connecting with matches from Australia, New Zealand, and Europe. Also, I like the new profile page layout, it makes research much easier. The hints on each person's page are now easier to see and better quality, which makes the whole process more efficient and fun.
Subscription assistance
I recently had the pleasure of dealing with a customer service representative named Gina, eh! She really went above and beyond to help me out with a subscription issue, I tell you. Gina's super helpful and friendly attitude made the whole thing so much nicer, eh. She knew her stuff and fixed the problem real quick. I gotta say, I really appreciate her help and how she made a positive difference for me as a customer. Thanks a lot, Gina!
DNA testing results
I had a really good experience with the customer service team when my sample got lost in the mail, and they fixed things up pretty fast when there were issues sending a second one. The results I got were bang on and showed up right when I thought they would. The website was super easy to use, making it a breeze to connect with DNA matches if I wanted to. All in all, I'm happy with how things went and I can't wait to dig deeper into my family history.
DNA test purchase
I recently bought a DNA test kit from this company and I gotta say, it was a pretty good experience! The service was quick and I liked how they helped me out right away when I had a little problem with the choices. One thing I think they could do is have just one delivery fee for a bunch of kits ordered. Also, even though I was happy to get a free month of extra services with my purchase, it would've been better if it started when I got my results, not right when I bought it.
DNA results revealing Italian, Iberian, Irish, Scottish, and Welsh ethnicity
OMG, I always thought I was Italian, but it turns out I'm part Spanish and Irish too! How cool is that, eh? My DNA results showed me a whole new side of my heritage and now I know why I love certain things, you know? MyHeritage really opened my eyes to the diversity in my background, and I couldn't be happier, eh?
DNA test purchase
The instructions for the DNA test were really easy to follow, making the whole process super smooth and seamless. I was able to navigate through the test easily and found it simple to search for ancestors and family members. I was so excited when I got my DNA results, and the way they were presented just added to my joy. I definitely recommend this service to anyone looking to learn more about their ancestry.
Ancestry DNA test results unclear
I got my stepson an Ancestry DNA test not too long ago, and we were kind of let down by the results. We totally knew his dad's side has roots in French Quebec, but the test didn't pick up on any French ancestry. It mostly pointed to Italian roots, which wasn't a surprise, but the absence of French background left us scratching our heads. Now we're feeling unsure about the results and have all these lingering questions.
Quick and easy registration process
I told my family and friends to steer clear of that registration fee.
Family tree research
Even though I didn't have a lot of money to spend on digging into my family history, I decided to give it a shot. I've heard some sketchy things about other companies, so I figured I'd give this one a go. The whole process was pretty simple, but there were a couple of typos in some names that made me wonder about the info's accuracy. Unfortunately, I couldn't fix those mistakes in the original documents. I'm keeping my fingers crossed that the DNA test will give me the right info, but the price caught me off guard. I can't wait to see the results and I'm thankful for the chance to add to the database. The customer service team was super nice and helpful when I had questions.
"Problem resolved with care"
Magdalena was really nice and made me feel important, even though my problem wasn't a big deal. She asked all the right questions and followed up with me by email, which was super helpful 'cause I couldn't deal with it right away. She was so understanding and made me feel like my worries mattered. The staff at this place never rush through things and make sure to get all the info they need to fix any issues. Overall, I felt like they genuinely cared about helping me out and I really appreciate that. Thanks for the amazing service!
Customer service experience
I recently contacted customer service with a question, and I was really impressed by the quick and friendly reply I got. The person helping me, let's call him Matias for privacy, gave me all the info I needed to fix my problem. I did what he said, and in no time at all, Matias got back to me and fixed everything. I was super happy with how well I was taken care of.
DNA Test kit
I ordered a DNA kit and it came really quickly. They kept me in the loop about what was happening and I got my results emailed to me really fast. I was completely surprised to learn about my ancestors from all over the world. Thanks so much, it's amazing!
DNA kit purchase
I gotta say, using that DNA kit was a walk in the park, and sending it off for testing was stress-free. Can you believe I got my results in under four weeks? Way faster than I thought! The info they gave me really got me thinking and gave me a peek into where my ancestors came from. Although I was kinda hoping for more diversity in my DNA results, you know, you can't really pick and choose your genes, eh? But being able to connect with possible relatives based on shared DNA is a pretty sweet added bonus. All in all, I'd say getting this DNA kit was totally worth every loonie.
DNA test kit received with clear instructions
I received a DNA test kit not long ago, eh. The kit came with really clear instructions and easy-to-use packaging for sending in the swabs, eh. Once I sent in my sample, I got an email right away from the company confirming they got it and letting me know when I should expect my results, eh. And sure enough, within that time frame, I got another email with a link to check out my results, eh. It was pretty cool to see my ethnicity broken down into percentages and shown on a map of the world, with my origins highlighted, eh. Overall, I'd say it was a simple and enjoyable experience, eh.
Account help
Thanks a lot, Noam, for helping me out with my account! I had a quick question about this data subscription I unknowingly paid for - what's that all about? You did a great job and I really appreciated our conversation. Best of luck and hopefully everything gets cleared up soon.
DNA test with daughter
I love learning about my family history with my DNA test. It's really interesting to see where we all come from. One thing I noticed is that there seems to be more information on Western ancestry than Asian ancestry. I really hope they expand the testing labs to the East so that more people can have the opportunity to do tests there as well.
DNA test kit purchase
Collecting my DNA samples was easy, but sending them to the lab was a whole other story. Shipping carriers didn't want to deal with DNA samples, saying they were biohazards. It created a lot of stress and hassle for me. I had to take matters into my own hands and deliver the samples to the US myself, using USPS certified mail. It was unexpected and not something I planned for when I bought the DNA test kit.
Review with most votes
Correction process difficultie
When I tried to fix something on the website, I got really annoyed because the instructions online didn't match what was actually on the screen. It made it super hard for m... Read onBy: Savanah