Art.com - Reviews and experiences

I recently made a big buy on this website for over $600. I had a coupon code giving me 20% off, but it wasn't working when I tried to use it at checkout. So I called the toll-free number and got a hold of a lady named Katie. She said that I'd get the discount once my order went out and she'd send me an email to confirm it after our chat. But I never got that email like she said I would. I tried getting in touch with Katie a bunch more times over the next few days, but every time I called, I got put on hold forever and never got to talk to her. Seemed like she was avoiding me 'cause she didn't want to admit she gave me that discount promise.

I bought this abstract art piece and it started cracking after only two years! Like seriously, I thought art was supposed to stick around longer than that. I even had it professionally hung up, but it still cracked. And when I reached out to customer service for help, they were useless. I guess I should've been more careful, but it's still a letdown.