Art.com - Reviews and experiences

Was nervous ordering a framed print — online pics can lie. When it arrived two corners were rough. I shot them an email. They apologized and sent a replacement right away, which showed up the next week. My doubts disappeared. I’ve had worse returns elsewhere, so I’m honestly pretty relieved and happy with how quick it was.

I recently bought some custom prints and frames from this company and let me tell you, it was a real letdown. I got two prints with custom mats and frames and I spent a bunch of money on them. The first print came in like it was supposed to, but the second one showed up two weeks later all wrong - wrong size and wrong mat. When I got in touch with customer service to try and sort this out, it was just awful. They made it so difficult, asking for tons of details, order numbers, pictures, and even the order confirmation email. I tried my best to explain the mistake, but they still weren't happy with the info I gave them. All in all, the customer service was just terrible and I am so disappointed with how they handled everything.

I'm really disappointed with the whole experience I had with my latest art print purchase. The customer service was lacking and the quality of the print didn't meet my expectations. I wish I had looked into the company more before buying because now I see that a lot of other people have had similar bad experiences. The shipping took way longer than they said it would, which left me feeling frustrated and let down. I definitely won't be buying anything else from this company in the future.

The customer service at this online store is pretty lousy, eh. I ordered some art prints and was supposed to get them on a certain date, but they didn't show up. When I reached out to customer service, I got different answers depending on who I talked to. It was so frustrating and felt like they were just giving me the run-around. The customer service reps were so rude and not helpful at all, making the whole thing a big waste of time. Honestly, my experience with this online store was just terrible, and I won't be ordering from them again, eh.