Vivino - Overall Rating based on 22 reviews
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Recent order mishap
I recently bought something on Vivino and ran into a problem with how it was delivered. Even though I asked them to wait to send it until after I got back from my vacation, they still sent it out. So now my package has been stuck at a UPS office for a long time, causing me some trouble. I've been trying to get in touch with Vivino through emails and phone calls, but the whole process of getting this sorted out has been really slow and not very effective. This whole situation has me doubting the quality of customer service at Vivino, especially when it used to be known for being really good.
Online wine purchase
Getting wine delivered online can be a real headache sometimes. It's super important for the company to make sure that the wine makes it to your doorstep on time and in good shape. But in my situation, there was a big hiccup in the delivery process. Even though I asked for a 10-day delay because I was away, they didn't get back to me and on top of that, the wine took a whole week to get to me from California in scorching 100-degree weather. Not cool! It's just not right that they didn't pay attention to my requests and didn't care about giving good customer service. Plus, I even went ahead and ordered ice packs to keep the wine cool, but guess what? They forgot to include them. That's just not cool, man.
Australian wine purchase
I recently bought a bottle of Australian wine online and it was so much better than I expected. My son brought back a bottle of this wine from England, and that got me curious, so I did some digging on Vivino. I was thrilled to find a fantastic deal to get the same wine at a great price, plus free delivery! I had to snatch it up. The wine, a Black Stump Durif Shiraz 2021, totally lived up to its reputation and was a top-notch pick. Ordering online was super easy, and the delivery came earlier than expected. I am really happy with the service from Vivino overall.
Easy and hassle-free wine purchase
I really liked when you reached out to offer me that wine I had mentioned in my review. It definitely helped me make up my mind quicker. The app was so easy to use, ordering the wine was a breeze - just had to press a few buttons. And in no time, the wine arrived at my door in just 3 days. It was one of the smoothest wine purchases I've had!
Low-priced Amarone
When it comes to buying wines, I always rely on Vivino for help and confidence. The other day, I found a store selling an Amarone at a super cheap price. At first, I thought it was a great deal, but something told me to check Vivino first. Turns out, the price was actually just the regular price. Vivino saved me from falling for a fake deal. It's my number one choice for making sure I get the most bang for my buck when I buy wine.
Chardonnay case purchase
I just bought a case of Chardonnay from Vivino and let me tell you, I was really impressed. The price I got on my go-to wine was unbeatable. It was so easy to find and order what I wanted, the whole process went super smoothly. And to top it off, it was delivered crazy fast, only took a few days to get to my door. And did I mention the free shipping? Such a nice bonus. Vivino keeps blowing me away with their great deals and awesome service, definitely recommend them to any wine lovers out there.
Red wine from an online wine store
As a customer, I was really disappointed with the customer service at this online wine store. I didn't get any updates on my order, and I was left in the dark about what was going on. Then suddenly, I found out my order had been sent, but they didn't give me a tracking number, so I didn't know when to expect it. And when I tried to cancel before it shipped, they said it was too late. The lack of communication and broken promises to keep me informed just made me even more frustrated. Overall, the customer service was terrible and not what I expected from a good online wine store. I wouldn't recommend anyone else to order from them.
App functionality
The recent updates to the app, like adding ads, have really messed up the camera part. Now, it's a pain trying to get the right info from a wine bottle - you gotta try multiple times. Before, it was easy and spot-on, but now it's just not as user-friendly.
Holiday orders and year-round purchases
I've been using Vivino a lot for my holiday shopping and just buying wine throughout the year. I've had nothing but good experiences with them. Their shipping is always quick and dependable, and their customer service is top-notch. I love checking out the customer reviews on there to discover new wines to try.
Ordered some wines
I ordered some wines but they still haven't arrived. The courier couldn't find my place, and the app said my order was delivered when it wasn't. I can't seem to get through to anyone from customer support, only getting automated responses. Can you please help me out?
Misunderstood order
I just ordered a bottle of wine from this store and things got a bit messy with my order. The customer service folks caught on fast that what I wanted didn't seem right, so they got in touch to double-check with me. I liked that they paid close attention and made sure to communicate early. It was nice to deal with a company that actually gives a hoot about getting things right, instead of just rushing through orders. Plus, they were easy to get a hold of by phone or email, which made everything go nice and easy.
Wine order
I ordered this fancy grape juice online and it showed up real fast. But ya know what? One of the bottles was busted! I tried to reach out to them to sort it out, but their chatbot is like a darn robot just saying "beep boop" and not fixing anything. So now I'm short a bottle of vino and got no one to vent to about it. Lame, eh.
American wine purchase
My spouse and I just moved to Georgia and had a hard time finding that special American wine she loves from California. We looked around at a few liquor stores but no dice, so we turned to online shopping. To our relief, the prices online were pretty much the same as what we used to pay back in California. The wine showed up at our door within a week, making for a really great buying experience.
Wine app experience
I've been using this wine app for a few years now to learn about different wines, and it's always been super handy and easy to navigate. But lately, I've really noticed that it's not as good as it used to be. It used to be so user-friendly and informative, but now it's just loaded with annoying ads and way more complicated than it needs to be. It's kind of disappointing to see the service go downhill like this. Because of these recent changes, I've decided to check out other options for buying wine, like The Wine Society. I'm hoping for a more consistent and user-friendly experience there.
2018 Chateau Beychevelle
I ordered 6 bottles of 2018 Chateau Beychevelle, but I ended up getting 6 bottles of Aspirant De Beychevelle instead. I'm not pleased with the cheaper substitution and the fact that there hasn't been any response from customer service to fix this mistake.
Delayed delivery frustration
I just bought something from Vivino and, honestly, it took way longer than expected to get to me. They told me it would be here the very next day, but it actually ended up taking a few days longer. It was really annoying how Vivino and their courier company didn't seem to be on the same page at all. When you're using a courier service, you'd think there would be better communication and they'd set clearer expectations for when your stuff will arrive.
Wine purchase
As someone who's been using Vivino for a while now to check wine ratings, I gotta say, I was really impressed with how smooth it was to buy wine through their app. I had a bad experience with another wine seller before, so I decided to give Vivino a shot and I haven't been disappointed. Not only does the app show ratings from other users, but it also keeps track of your orders and makes sure they get to you on time or lets you know if there's any delay. I really like how transparent and reliable Vivino is when it comes to buying wine. I highly recommend giving Vivino a try for your next wine purchase. Cheers!
Online wine shopping
I loved ordering wine online, eh! It was so easy to choose what I wanted and pay for it. The only bummer was that one of the wines I got was a bit too sweet for my taste, but no biggie. Hey, does anyone know if they carry that other wine I really like? Thanks a bunch!
First time order
Just received my first order and man, this site is a breeze to use! They kept me updated every step of the way and the wines I got are from good ol' Moldova, my homeland. Lupii by Gitana Winery is a smooth red blend with a hefty dose of Cabernet, absolutely delicious. I sampled it back in Moldova and now I can savor it all the way here in Canada, talk about a special treat!
Easy website navigation, quick delivery
My experience with Vivino was amazing from the beginning to the end. The website was super easy to use, I found and bought the wine I wanted without any trouble. They gave just enough info to help me decide. I got a great discount on my purchase which made me even happier. At first, I was worried about the delivery time being a few weeks, but to my surprise, the wine arrived at my door in just a few days. The quick delivery went beyond what I expected and shows how efficient Vivino is with shipping. I'm really impressed and I'll definitely be back to buy more. I'll also be happy to tell others about Vivino for awesome wine and service.
Review with most votes
Wine delivery
I gotta say, my experience with Vivino was pretty good overall. But, I think it would be helpful if they looked into using a delivery service that's more flexible. Like, I ... Read onBy: Dooley