Vivino - Reviews and experiences
Oct 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (22)
Loading reviews...
Recent order mishap
Recent order mishap
ServiceI recently bought something on Vivino and ran into a problem with how it was delivered. Even though I asked them to wait to send it until after I got back from my vacation, they still sent it out. So now my package has been stuck at a UPS office for a long time, causing me some trouble. I've been trying to get in touch with Vivino through emails and phone calls, but the whole process of getting this sorted out has been really slow and not very effective. This whole situation has me doubting the quality of customer service at Vivino, especially when it used to be known for being really good.
2018 Chateau Beychevelle
2018 Chateau Beychevelle
ServiceI ordered 6 bottles of 2018 Chateau Beychevelle, but I ended up getting 6 bottles of Aspirant De Beychevelle instead. I'm not pleased with the cheaper substitution and the fact that there hasn't been any response from customer service to fix this mistake.
About Vivino
Vivino is an online wine marketplace and app where users can purchase wine, rate, and review different wines, as well as discover new wines tailored to their taste. Founded in Copenhagen, Denmark, in 2010 by Heini Zachariassen and Theis Søndergaard, Vivino has grown to become the world’s largest wine app and community, boasting millions of users worldwide. Vivino uses a unique algorithm to personalize wine recommendations to its users, based on their rating and review history. The platform also provides users with detailed information about wines, including tasting notes, reviews, and average pricing.
Contact Information
114 Sansome Street, suite 1320
94104 San Francisco
United States
Categories Vivino
Related companies
Last update: November 29, 2024
Website
Comments
Be the first with a response!