Vivino - Reviews and experiences

As a customer, I was really disappointed with the customer service at this online wine store. I didn't get any updates on my order, and I was left in the dark about what was going on. Then suddenly, I found out my order had been sent, but they didn't give me a tracking number, so I didn't know when to expect it. And when I tried to cancel before it shipped, they said it was too late. The lack of communication and broken promises to keep me informed just made me even more frustrated. Overall, the customer service was terrible and not what I expected from a good online wine store. I wouldn't recommend anyone else to order from them.

I just ordered a bottle of wine from this store and things got a bit messy with my order. The customer service folks caught on fast that what I wanted didn't seem right, so they got in touch to double-check with me. I liked that they paid close attention and made sure to communicate early. It was nice to deal with a company that actually gives a hoot about getting things right, instead of just rushing through orders. Plus, they were easy to get a hold of by phone or email, which made everything go nice and easy.