Maud's Coffee & Tea Reviews
Reviews (6)
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coffee beans, loyalty credit redemption
I just bought some coffee beans from this place and when I tried to use my loyalty points at the checkout, I ran into some problems. I had trouble with my order and using my loyalty points a few times. The customer service team wasn't really giving me clear or helpful answers when I asked for help. But after I raised my concerns, they finally fixed my most recent issue. Even though the coffee is good quality and the prices are fair, the bad customer service experience kind of ruined my overall satisfaction with the service.
Kona and Roasters Reserve coffee pods
I've been grabbing coffee from this place for a while now, they have some really good stuff. The Kona blend is my regular go-to, and the Roasters Reserve is my special treat. One thing I really like about this place is that the pods are recyclable, so I can enjoy my cup of coffee without worrying about the environment. Plus, the shipping is fast and free, and the prices are fair for the quality of the coffee. Definitely recommend this spot for any coffee lovers out there.
Breakfast blend coffee order
They make amazing coffee, but man, their customer service is terrible! I placed an order for my breakfast blend coffee on September 4th, and it still hasn't been shipped out! They keep blaming the shippers and it takes them forever to cancel orders. My subscription order is delayed too, so I always end up running out of coffee before it even arrives. Their rewards program is basically useless as well. I'm thinking of switching to Green Mountain soon, they seem much more reliable.
I ordered some coffee pods
I ordered some coffee pods from this place and they took so long to ship them! But they were really quick to take my money. And when I tried to ask about my order, the customer service was awful! I think I'll start getting my coffee pods from somewhere else now.
French Vanilla Kcups
The French Vanilla coffee at this spot is so tasty, but the k-cups are a total nightmare. Whenever I try to brew a cup, the darn k-cup blows up and leaves me with a big mess to deal with. I've reached out to customer service a bunch of times and they keep sending me new shipments, but the problem still happens. It's really disappointing because the coffee tastes great, but all the trouble and mess just isn't worth it. Maud's gotta fix their k-cup game before I even think about trying them again.
Large coffee order and discount issue
I've been coming here for ages and usually get tons of coffee. But lately, I had a problem with a discount not being put on my order. I talked to a guy named "Oscar" who said he'd make sure the discount was added to my account and charged on my card. Waited 2 hours, discount still didn't show up. Called Oscar again, he said he never said anything about a discount. My buddy confirmed Oscar did say there'd be a discount. Oscar was so rude, denied everything, and didn't want to cancel my order for a full refund. He wouldn't give me the owner or manager's name. As much as I love the coffee, I'm not coming back after that awful experience.
