Wealthsimple

Wealthsimple - Reviews and experiences

Average rating
5.2 /10
Based on 19 reviews
Nov 2023-Mar 2026
Star distribution
50
42x
35x
29x
13x

Review transparency

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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Scam victims

Service

I was a scam victim, I lost a lot of money up to $170,000 I would like to express my gratitude to Innovations recovery Analyst for their exceptional assistance in recovering my funds from a forex broker. Their expertise and professionalism in navigating the complex process were truly commendable. Through their guidance and relentless efforts, I was able to successfully recover my funds of $170,000, providing me with much-needed relief. I highly recommend them on Gmail - INNOVATIONSANALYST at GMAIL. COM or Telegram - IEBINARYFX to anyone facing similar challenges

Lost thousands in retirement money

Service

Don't trust those guys! They went and changed my risk level without even giving me a heads up, and it ended up costing me big time in missed gains. Their customer service is just not up to par, takes forever to hear back from them. Honestly, it feels like they have no idea what they're even doing with my money.

Wealth management experience

Service

I'm so disappointed with the customer service at this company. I called their helpline and was put on hold for over an hour. How can a big company like this have such awful support? Clearly, they don't put much effort into helping their customers, making it really hard for us to get the assistance we need quickly. By the time someone finally answered, I had already decided - I'm closing my accounts with them.

And if that wasn't bad enough, they had the nerve to hang up on me during the call. That kind of disrespect and disregard for customers has made me take my business elsewhere. I'll definitely be warning everyone I know to stay away from this company and their poor services.

Unreliable customer service, disappointing call options, risky trades

Service

My experience was so aggravating and disappointing, eh. Took me a solid 5 hours just to get a hold of customer service, and when I finally did, they hung up on me after a measly 3 seconds. Like, come on now, that's just not cool, eh. Can't even recommend their call options, they're that bad. And don't even get me started on how they handled last-minute trades, snatching my hard-earned cash and then blaming it on some so-called riskiness. Total lack of professionalism, if you ask me. Overall, my experience with them was just plain awful, and I'd seriously suggest folks steer clear.

Time-consuming customer service

Service

Customer service is really slow and unresponsive. It takes forever to get through on the phone, and the online chat isn't much better. The reps don't seem very interested or helpful, which just makes the whole thing super frustrating.

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About Wealthsimple

Wealthsimple is a Canadian financial services provider founded in 2014. It offers a diverse range of financial products and services, including an automated investing service (often referred to as a robo-advisor), a commission-free stock trading platform, and a crypto asset trading platform. Wealthsimple's mission is to make investing accessible to everyone, regardless of their financial knowledge or investment amount. The company has rapidly grown to become one of the leading fintech firms in Canada, known for its user-friendly interface and emphasis on transparent, low-fee investing. Wealthsimple also provides financial planning and tax filing services, broadening its appeal to a wide range of customers seeking simplified financial management solutions.

Contact Information

20 Grosvenor Place

SW1X 7HN London

United Kingdom

📧 support@wealthsimple.com

☎ 0800 808 5653

🌐 wealthsimple.com

Categories Wealthsimple

Last update: March 12, 2026

Website (Partner link)

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