Neo Financial - Reviews and experiences

Apparently, the database of Neo Financial was hacked. People who have a Mastercard with them are constantly receiving calls from scammers asking for additional information to completely drain their accounts. I personally know many people who had Neo Financial Mastercards and became victims of these scammers, losing thousands of dollars.
I also had a Mastercard with Neo Financial, and I received a call from a scammer pretending to be a Neo Financial representative. He already had all my information: my phone number, my Neo Financial card number, and other personal details. He told me that my card was used in the U.S. and that they needed to confirm my identity with my PIN to block the card. Right after that, he stole $500 from my account.
When I contacted Neo Financial, they did not care at all. They didn’t help, didn’t collaborate, and provided extremely poor and disrespectful service. They told me they couldn’t cancel the transaction, couldn’t reimburse me, and that I had to pay for the amount stolen by the scammer. When I asked how the scammer got all my personal information—including my Mastercard number and my security code, they refused to take any responsibility, even though many of their customers are facing the exact same issue.
If you don’t want to lose your money, stay away from this unprofessional and mediocre company.

Yeah, so Neo Financial is great to use until you need help, then it's a total scam. I bought these awesome shoes and everything was good until I got scammed and Neo Financial basically said "good luck" and didn't do anything to help. It feels like they care more about protecting themselves than their customers. It's not cool at all. If you're using Neo Financial, be careful of scammers because you're pretty much on your own if something goes wrong.