Neo Financial - Reviews and experiences
Nov 2023-Nov 2025
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (19)
Loading reviews...
Online shopping experience
Online shopping experience
CommunicationCustomer service is just terrible. The only way to get in touch is through chat, which takes forever. You have to wait around for thirty minutes just to hear back, and if you happen to miss the message, you gotta start from scratch. There's no email or phone support, which is beyond annoying. It's like they want you to spend a whole hour sorting out basic problems that their automated system can't handle.
Recent credit card cancellation
Recent credit card cancellation
CommunicationI just decided to cut up my credit card from that company. Dealing with them was so frustrating. I tried to call their customer service but kept getting stuck in their automated system. Couldn't even talk to a real person on the phone. Such a waste of time and so annoying. Definitely not getting another credit card from them again. Just a heads up for anyone thinking of using them!
Online purchase experience
Online purchase experience
CommunicationThe website was great, eh? It was easy to use and find what I was looking for. But when I needed help with a messed-up French translation, I was annoyed there wasn't a real human to talk to. AI is helpful, but nothing beats a real person when it comes to talking things out.
About Neo Financial
Neo Financial, founded in 2019 by Andrew Chau, Jeff Adamson, and Kris Read, is a Canadian fintech company based in Calgary, Alberta. It aims to modernize finance for Canadians by offering innovative financial services. This includes offering high-interest savings accounts, a cashback rewards credit card, and a simplified, more accessible online banking experience. The founders, who were also co-founders of the food delivery service SkipTheDishes, aimed to challenge the traditional banking sector by leveraging technology to provide more value and better customer service. Neo Financial has rapidly expanded its services across Canada, partnering with various retailers and businesses to offer cashback rewards to its customers.
Contact Information
Related companies
Last update: November 16, 2025
Website
Comments
Be the first with a response!