currencyfair - Reviews and experiences

I sent some money to my buddy in the States, eh? It was a real pain in the butt, took way too long. They were all suspicious like I was up to something shady, but I was just trying to help out a pal, ya know? Ended up having to send the money all over again through my own bank. Was super frustrating. At least they refunded me the fees for the second transfer, so that was decent of them. Still, not overly impressed with the whole situation.

So, I had this situation with a fund transfer gone wrong recently. It was a big amount of money and I tried reaching out to the company through email and phone a bunch of times, but no luck. The funds were still missing after almost 2 months. It was super annoying to deal with the delays and not knowing where my money was. After waiting for what felt like forever and bugging them with more calls and emails, I finally got through to someone on the phone who actually helped me out. They mentioned there were some internal communication issues causing the delay, which kinda makes sense. Still, the lack of response at first and the long wait weren't cool. I'd say the service was just okay overall.

I've been using this service for a while now, and everything was going well until recently. My last two transactions didn't go so smoothly. In April, my funds got sent to the wrong account by mistake. Then, in May, it took more than a week to finish a transaction. I had to call and wait on hold for over 15 minutes before I could talk to someone about it.

I've been using this service for a few years now to send money from the UK to Portugal, where I live. The transfers always happen on the same day, the exchange rates are great, and the app they give you is super easy to use. I would definitely recommend this service to anyone who needs to send money regularly.