WorldRemit

WorldRemit reviews

21 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
81%
Would buy here again
Ordering
8.4
Service
7.8
Pricing
8.0
Delivery
8.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Money transfers

9.5

"I've used this service quite a few times for sending money, and I gotta say, I'm super happy with how fast and smooth my payments go thro..."

Critical

Slow processing and failure to remit funds

5.5

"Transfers take way longer than other services I've used, payments aren't going through because of an "invalid account" error. D..."

Most Voted

Long-awaited refund finally resolved

7.0

"Finally got my refund after waiting forever. I get that mistakes happen, but man, that wait was brutal. Here's to hoping for quicker transacti..."

Reviews (21)

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Slow processing and failure to remit funds

A

7 reviews

5.5
Overall Rating
Would buy here again
No

Transfers take way longer than other services I've used, payments aren't going through because of an "invalid account" error. Dealing with problems with our local partners. I'll just stick with different platforms instead.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

Do you already have an account?

Money transfers

E

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I've used this service quite a few times for sending money, and I gotta say, I'm super happy with how fast and smooth my payments go through. They show up in just minutes, especially with Empesa. The quickness and dependability of the service really impress me, and I'd totally suggest it to anyone who needs to send money fast and safely.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Trying to send money online

V

7 reviews

7.5
Overall Rating
Would buy here again
Yes

Oh my goodness, I was super pumped to send money online for the first time! The app was really user-friendly, but then I couldn't log in after switching to email verification. Like, what's going on with that?! I just wanted to send money to my cousin for their birthday, but now I'm stuck. Can you please help me fix this so I can use the app again? Thank you so much!

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
6.0

Do you already have an account?

My lost transaction to Pakistan

D

2 reviews

5.0
Overall Rating
Would buy here again
No

So, I tried sending money to Pakistan and it turned into a total mess. I tried a bunch of times to fix it, but the person I sent it to couldn't get it because of some link problem with the service. The customer service people were no help at all and couldn't make things right, which made me really mad and annoyed. I ended up cancelling my service and asking for my money back, but nothing has happened yet. It feels like the reps don't know where the money is or how to fix the problem.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
2.0

Do you already have an account?

International money transfer

F

6 reviews

10.0
Overall Rating
Would buy here again
Yes

Making an international money transfer was so easy and secure. I was really impressed by all the security measures they had in place to keep my transaction safe. It didn't take long at all for the transfer to go through, and the exchange rate they gave me was really good. Plus, I got a confirmation right away once everything was sorted out.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Money transfer issue resolved

L

23 reviews

6.0
Overall Rating
Would buy here again
No

I had a problem with a money transfer through this service. The transfer got stuck and I couldn't cancel it or get a refund because of a technical issue with the local partner. I contacted customer service several times, but they didn't give me a clear timeline for a solution. It was really frustrating, especially since I used a well-known company for the transfer. The website didn't have good communication or escalation options, which made things even harder. However, after I left a review sharing my worries, the problem was quickly fixed, and the person I sent the money to finally got it.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Convenient and secure money transfer

D

5 reviews

8.0
Overall Rating
Would buy here again
Yes

I tried out this service to transfer money the other day, and it was pretty easy and convenient overall. But I was kind of bummed that I didn't get the referral rewards they said I would. Even though I did everything they told me to do in the referral email, no one got the voucher. Despite that, I still think the service is good - it's efficient and safe. I'll probably use it again because it's so convenient and secure.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
10.0

Do you already have an account?

Money transfer

J

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I gave WorldRemit a shot for the first time, switching from another service, and I gotta say, I was impressed. The rates were good and the fees were lower than I expected. The whole process was easy and quick, and the money got to the person I was sending it to on time. Overall, I'm pleased with the service and will be using it again for sure. Thanks a lot!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Unable to send money to Jamaica

J

11 reviews

6.5
Overall Rating
Would buy here again
Yes

I've been a loyal customer since 2019, but recently I've been having some trouble sending money to Jamaica. Even though I was told everything was okay with the service, I keep running into problems. The only choice I see for Jamaica is topping up airtime, which doesn't work for me. I'd really appreciate it if you could let me know clearly if this service is no longer an option in Jamaica.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Payment issue due to lack of card reader

H

18 reviews

7.0
Overall Rating
Would buy here again
Yes

Sorry, I had a big problem trying to send money using the app. You need a card reader to make the payment, and I don't have one. Even when I tried to pay with a QR code, my phone couldn't read it in the app. The switch between the QR code and the app didn't work right, so I couldn't finish the transaction.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Money transfer resolved

W

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I just wanted to share that I had an issue with a money transfer, but the customer service team was able to resolve it quickly and professionally. There were some delays initially, but after I filed a complaint on May 15th, the team fixed the problem right away. I was actually thinking of deleting the app, but the way they handled my concerns has convinced me to keep using it. I was also impressed by how affordable the charges were. Big thank you to the Worldremit team, especially CARL, who made sure everything went smoothly until the money was successfully transferred. After I submitted the missing documents, the payment was processed in less than a day, and the receiver got the money on May 16th. Overall, I'm a happy customer and really appreciate the excellent service. THANK YOU SO MUCH! 🙂

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and easy money transfers

S

11 reviews

7.5
Overall Rating
Would buy here again
Yes

I had some money transfer problems when my cousin in Nigeria tried to withdraw them. I left a review about it, and the company quickly fixed the issue. I'm glad they fixed it, but it wouldn't have happened if their customer service was easier to reach on their app.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

Sending money to charity

L

11 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey there, I just wanted to share my experience with using WorldRemit to donate to charities. Let me tell ya, this app is amazing! It's really simple to use, super fast, affordable, and reliable. The best part is their customer support is top-notch, but honestly, everything runs smoothly without any issues. I highly recommend giving it a try!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Money transfer to South Africa

T

9 reviews

9.5
Overall Rating
Would buy here again
Yes

Sent some money over to a South African bank, and it got there on the same day, as long as I did it before 2pm Pretoria time. Ran into a few problems at first, but the customer service team sorted it out real quick. Big shout out for getting the job done and for being so helpful!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick money transfer from UK to South Africa

R

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I sent my money from the UK to South Africa and it got there really quickly, like first thing in the morning. The service was awesome, way better than the other ones I've tried in the past. Shoutout to World Remit! Thanks a bunch!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and reliable money transfers

H

6 reviews

9.5
Overall Rating
Would buy here again
Yes

Why would you settle for anything less than the best, eh? I've been using World Remit for years now and they always get my money to where it needs to go in a matter of minutes. Don't bother with other companies that can't measure up to World Remit's high quality service. Trust me, stick with the best - stick with World Remit, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Refund received on time

J

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to ask for my money back because they were taking so long, and customer service promised to give it back in 7 days. And you know what? They actually did it! I'm thrilled!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

International money transfers

I

5 reviews

8.5
Overall Rating
Would buy here again
Yes

I love how fast and reliable the app is for sending money internationally. It would be even better if they had some deals or promos for us regulars who use it a lot. Even with that, it's still my go-to for sending money overseas because it's so dependable and quick.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
10.0

Do you already have an account?

Refund of transaction Number 186766420

C

27 reviews

4.0
Overall Rating
Would buy here again
No

Just had a lousy time with my latest transaction. They said I'd get a refund, but it ended up in the wrong account. So now I'm stuck dealing with customer service to get my money back. It's really annoying and I'm not impressed.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

Do you already have an account?

Transfer experience

F

2 reviews

9.5
Overall Rating
Would buy here again
Yes

My experience with this money transfer service has been great! I've been using it for a while now and it's so easy to send money with their app. I really like how simple and user-friendly it is. I would definitely recommend this service to anyone looking for a reliable way to transfer money.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About WorldRemit

WorldRemit is a digital money transfer service that allows users to send money online to recipients in over 130 countries. Founded in 2010 by Ismail Ahmed, Catherine Wines, and Richard Igoe, the company aimed to provide an online alternative to traditional money transfer services, focusing on offering fast, secure, and low-cost transactions. WorldRemit simplifies the process of sending remittances, enabling users to transfer funds via its website or mobile app. The company is headquartered in London, UK, and has expanded its services globally, catering to the needs of migrants and expatriates who wish to send financial support to their families and friends back home.

🌟 How did WorldRemit shine for you?

Contact Information

51 Eastcheap

EC3M 1DT London

United Kingdom

📧 customerservice@worldremit.com

☎ 02039666899

🌐 www.worldremit.com

Categories WorldRemit

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Last update: November 29, 2024

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