currencyfair - Reviews and experiences

After using the platform for over ten years, I recently had some issues with the service. I transferred funds and waited a week without getting any acknowledgment or receipt. This was a big drop in the level of service I usually get. As a customer for a long time, I felt let down and annoyed by the lack of communication. I even thought about taking my business somewhere else in the future. However, after contacting customer support by phone, I got the help I needed. It looks like phone support is faster than email communication. Even with this bump in the road, I'm optimistic that the issues will get sorted out and the service will go back to the way it used to be.

As a long-time customer of the company, I was really surprised and let down when my AUD transaction got delayed out of the blue. It was super frustrating to have my money stuck without any heads up or explanation. I was really disappointed with how they didn't keep customers in the loop about the pause in processing AUD transactions. I've always counted on the company for fast and reliable service, but this whole situation has made me doubt their operations. Despite sticking with them for years and recommending them to my friends, I'm now worried about how dependable their service really is. It took multiple inquiries and emails before my money was finally sent to the right account, but the delay was way longer than expected. This whole mess has me questioning whether the company can actually deliver on their promises and keep up the level of service I've grown used to.

Setting up a currency exchange transfer can be real frustrating, especially when you're trying to reach customer service on the phone. It can really test your patience having to wait on hold for ages. But when you finally do get through to someone, they're super patient and helpful with any problems or questions you've got. Despite the bumpy start, I gotta say, the service is top-notch and I'd totally recommend it to others.

I've been using this service for a few years now, and everything was always smooth sailing until my last transaction. I had a little hiccup and had to contact customer support. After doing what they asked, I got an email saying they got my money but needed me to confirm the transfer details again before they could give me the funds. I did that, but accidentally sent the request twice, causing more delays. I emailed customer support again, and they replied the next day, fixing the problem and sending me my money.

I just got my money back after waiting for 8 days, way longer than I thought it would take. Owen did his best to explain the delays, but I think there's still a lot of room for things to get better. Customers deserve to know why there were such big issues with the service.

My recent money transfer wasn't great, to be honest. I've been using this service for years with no problems, but this time it took 8 days instead of the usual 2. I tried contacting them through email, their contact form, and even Facebook, but got zero response. It was really frustrating not knowing what was going on, especially with the amount of money involved. I felt like I was left in the dark and worried about losing my funds. I'm sharing this to warn others about my experience and hopefully get some help from the company because their customer service has been really disappointing.