Undercover Tourist - Reviews and experiences

I recently had to get a refund on my tickets, eh? I gotta say, the customer service was top-notch, you know? The communication and reassurance I got during this tricky situation was just fantastic, eh? Dealing with refunds can be a pain, but the folks at Undercover Tourist made it all smooth sailing, no stress at all, right? I'm thankful for their help and I'll for sure think about using them again down the road, eh?

Don’t bother getting concert tickets from them unless you’re cool with waiting forever to actually get them. They’re quick to grab your cash, but then you’re left hanging until the ticket seller reaches out. And forget about getting a refund if you have a change of heart. Spare yourself the headache and steer clear of buying from them. When I called to check on my tickets, the customer service was not helpful and kind of rude. They conveniently “lost” a discount voucher when I was checking out. All in all, a disappointing and irritating time.

I bought Disneyland tickets from this site a while ago and still haven't got them, even though it's been a week since I got the order confirmation. I've tried reaching out to customer service a bunch of times through messages and emails, but only got one call back saying they'd fix it, which they haven't done. Their customer service is seriously lacking, so now I'm trying to cancel my order, which I think is going to take another couple of weeks. I'd suggest steering clear of this site and just buying your tickets straight from Disney's website.