Undercover Tourist - Reviews and experiences

As a customer at this online ticket seller, I gotta say, my experience was just terrible. I thought I was getting tickets for a theme park visit, but turns out they were totally useless. And when I tried to get my money back, the customer service was no help at all. It's pretty obvious this company is up to no good, so I definitely think they should be reported to the Better Business Bureau to stop others from getting scammed.

I'm really disappointed with the customer service from this company. I had a problem with something I bought and tried to use their 365-day money-back guarantee. But they weren't helpful at all and seemed like they just wanted to pass me off to someone else so they wouldn't have to deal with it. It was so frustrating and took up so much of my time and effort trying to fix things. I'll definitely be warning my friends and family to steer clear of this company.

They went ahead with my order without even checking with me first, which is so not cool. I thought of going elsewhere, but then I got an email saying the purchase went through! I phoned them and they initially said they'd refund me, but later changed their minds and said no way, no refund for you. They are a bunch of dishonest liars!

They charged my card twice and when I asked about it, they said they only charged once even though I showed proof of two separate payments. Now my family and I have no money for 2 days because of the second charge taking all our funds. Really upset with how this company dealt with the problem.

This website is super frustrating, eh. I bought tickets online and had an issue with my order. When I tried to reach customer service, they were just so confusing, eh. It's like they were trying their darnedest to not help me out. I sent screenshots, explained multiple times, and even gave them a call, but nothing seemed to work, eh. It's like they wanted me to just throw in the towel and stop looking for help. Total scam, eh! Better steer clear of this website!

I recently had to get a refund on my tickets, eh? I gotta say, the customer service was top-notch, you know? The communication and reassurance I got during this tricky situation was just fantastic, eh? Dealing with refunds can be a pain, but the folks at Undercover Tourist made it all smooth sailing, no stress at all, right? I'm thankful for their help and I'll for sure think about using them again down the road, eh?

Don’t bother getting concert tickets from them unless you’re cool with waiting forever to actually get them. They’re quick to grab your cash, but then you’re left hanging until the ticket seller reaches out. And forget about getting a refund if you have a change of heart. Spare yourself the headache and steer clear of buying from them. When I called to check on my tickets, the customer service was not helpful and kind of rude. They conveniently “lost” a discount voucher when I was checking out. All in all, a disappointing and irritating time.

I bought Disneyland tickets from this site a while ago and still haven't got them, even though it's been a week since I got the order confirmation. I've tried reaching out to customer service a bunch of times through messages and emails, but only got one call back saying they'd fix it, which they haven't done. Their customer service is seriously lacking, so now I'm trying to cancel my order, which I think is going to take another couple of weeks. I'd suggest steering clear of this site and just buying your tickets straight from Disney's website.