
TripAdvisor - Reviews and experiences
Oct 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (25)
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Central apartment stay
Central apartment stay
CommunicationThe apartments at Triangle City Center are in a great spot, with clean and modern rooms. But, our experience wasn't the best because there were some issues with communication and the amenities. We paid extra for someone to greet us when we arrived, but no one was there so we had to wait to check in. The room was kinda like a basic hotel room, missing things like a kettle and real cups. The TV kept cutting out, and there wasn't anywhere to hang up wet towels. The elevator was tiny, making it tough to bring up our bags. Overall, the lack of communication and missing essentials made our stay not so great.
Hotel review
Hotel review
CommunicationI was staying at this hotel and they asked me to give them a review on TripAdvisor through Booking.com. After I sent my review, I started getting a bunch of spam emails from TripAdvisor that seemed like they were from the hotel. I reached out to the hotel about it, but they told me it was actually from TripAdvisor and told me to unsubscribe. I did that, and even deleted my TripAdvisor account, but I'm still getting emails from TripAdvisor through Booking.com with the hotel's name in the subject. It's been really annoying trying to stop these pointless emails.
Review about TA censorship
Review about TA censorship
CommunicationHey there, I've been using TripAdvisor for ages and recently they've been blocking my honest reviews. I've written over 700 reviews, so I know the drill. They keep sending me template emails saying my reviews don't fit their rules, but won't give me specifics! Feels shady, you know? Maybe their AI is glitching out or they're hiding something. One of my reviews got rejected just because I said it was a "free night" (using points). How's that fair? Are they trying to cover up negative reviews?
Vacation experience
Vacation experience
CommunicationI recently went on vacation and stayed at this place that I really want to talk about. But, when I tried to post my honest review on TripAdvisor, they didn't want to publish it. So now, I don't think I'll be relying on TripAdvisor reviews anymore!
Dishonest Review Approval Process
Dishonest Review Approval Process
CommunicationI had a really frustrating time with this company when I tried to put up a negative review about their honesty. Even though I gave good reasons and proof, my review never got the green light. It made me feel let down and bewildered. It looks like they only want good feedback to be shown on their site, which makes me doubt how honest their review system is. As a customer, I should be able to talk about my thoughts and experiences, whether they're good or bad. This shady behavior worries me and makes me wonder how real the reviews on their website really are.
Frustrated customer trying to post a review
Frustrated customer trying to post a review
CommunicationHey there, so I was trying to post a review but for some reason they're not letting me! They keep emailing me and saying it doesn't meet their guidelines. I even tried adding a photo but still no luck! There's really no way to tell them they messed up. Ugh!
Issue with account management
Issue with account management
CommunicationI had a super frustrating experience with this company. I was thinking of signing up with them, but they completely messed up my account. They didn't care about my privacy or rights, and their campaigns were not focused on customers at all.
About TripAdvisor
TripAdvisor is an American online travel company that provides reviews and recommendations for hotels, resorts, inns, vacations, travel packages, travel guides, and lots more. Founded in February 2000 by Stephen Kaufer, Langley Steinert, and several others, it has grown to become one of the world's largest travel platforms. It operates a website and mobile app with user-generated content and a comparison-shopping website. It also offers online hotel reservations and bookings for transportation, lodging, travel experiences, and restaurants. TripAdvisor initially operated under a B2B model but shifted to a consumer-facing model, providing free access to its content while generating revenue through advertising and booking commissions. Based in Needham, Massachusetts, TripAdvisor has become a go-to source for travelers seeking reliable information on destinations around the globe.
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Last update: November 29, 2024
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