SpaSeekers - Reviews and experiences

don’t expect a true "package" — I cancelled and lost money. I booked two full spa days for me and a friend, paid in full, thinking we'd use the facilities and each get an hour massage at the same time. Next day they call and tell me they only have one therapist so both treatments can't happen simultaneously. That surprised me — why sell two spots if they can’t staff them? I rang the broker, Daniel at Spa Seekers; he said he'd check with the Holiday Inn and call back. I missed his first attempt so returned the call, and was offered another location for an extra £40, though he couldn't confirm if we'd be treated together there either. I said that wasn't acceptable, asked to cancel and got told there'd be a £25 cancellation fee. Then he hung up on me. Rude, short, and unhelpful. I've used other booking services before that at least confirmed staffing and timing up front, so this felt sloppy and misleading. I get mistakes happen, but losing money and being brushed off left me annoyed and disappointed. Won't book through them again unless their process improves. I wish they'd been clearer; customer service should match what's advertised. Little things like confirming staff availability would avoid this.