mytrip - Reviews and experiences

I wouldn't call this booking "flexible" — misleading label. I booked a flight via Trip.com because a friend recommended it and the listing said flexible, so I assumed changes were allowed. When I rang the airline they told me outright the ticket was non-flexible and no changes were permitted. Trip.com's support was slow and didn't help get a refund or reschedule; I got vague responses and nothing was processed. Oddly, the website made it easy to find the fare code, which later proved the airline's point — a small surprise at least. Still, advertising flexibility and not honouring it is annoying. Be careful, check the fine print or call the airline first.

Funny thing — I was mid-packing when my wife got a call and had to stay behind; her mom needed an ambulance. We rang the booking people and were told we’d owe a change penalty, the fare difference and a $40 service charge for doing the switch. For a $600 round trip that felt wrong, so I filed a claim. It wasn’t instant — a few days of hold music, checking in, and frustration — but once they actually looked at the medical papers they reversed the extra fees and reissued the ticket. The delivery of the new e-ticket (emailed to us) was clean and on the later side of timely, and honestly I’m grateful they fixed it. We use this service a lot for quick family trips and weekend escapes, so customer support speed matters; could be better, but glad it ended well.