mytrip - Reviews and experiences

I wouldn't call this booking "flexible" — misleading label. I booked a flight via Trip.com because a friend recommended it and the listing said flexible, so I assumed changes were allowed. When I rang the airline they told me outright the ticket was non-flexible and no changes were permitted. Trip.com's support was slow and didn't help get a refund or reschedule; I got vague responses and nothing was processed. Oddly, the website made it easy to find the fare code, which later proved the airline's point — a small surprise at least. Still, advertising flexibility and not honouring it is annoying. Be careful, check the fine print or call the airline first.

I was half pouring my morning coffee when I noticed three identical booking confirmations in my inbox — yeah, three. I’d been on their site to buy a cheap flight I needed for work and hit a payment glitch at the last step. Switched to PayPal, thought problem solved, but then bam, triple tickets. I called support, emailed, waited; it dragged on for months and it was frustrating, sure. The moment I actually felt satisfied was when one rep finally sorted the duplicate bookings, issued the refund through PayPal and—surprise—tossed in a small travel credit for the hassle. Not perfect, took too long and the back-and-forth was annoying, but I use this service for quick weekday trips, and that little gesture made me willing to book again. Could be smoother, though.

Funny thing — I was mid-packing when my wife got a call and had to stay behind; her mom needed an ambulance. We rang the booking people and were told we’d owe a change penalty, the fare difference and a $40 service charge for doing the switch. For a $600 round trip that felt wrong, so I filed a claim. It wasn’t instant — a few days of hold music, checking in, and frustration — but once they actually looked at the medical papers they reversed the extra fees and reissued the ticket. The delivery of the new e-ticket (emailed to us) was clean and on the later side of timely, and honestly I’m grateful they fixed it. We use this service a lot for quick family trips and weekend escapes, so customer support speed matters; could be better, but glad it ended well.

don’t trust them with your card. I needed a short subscription while I was moving and trying out their tool (had a bad experience with another provider earlier), and they charged me £79 without any clear signup or confirmation. I never got a welcome or login email, nothing that said an account was active. They claimed there was a £1 trial I didn’t see, then offered 20% back when I complained — which felt like a shrug more than a fix. To be fair, once the issue was raised the product itself seemed to work for what I needed, but the billing and communication are sloppy and borderline unacceptable. Reported it to my bank and learned the hard way.

A friend sent a so-called quick check-in link the night before our flight. It looked normal so I clicked and paid the €1 fee. Three days later another €79 showed on my account. The small print, tucked away, apparently allowed a quarterly membership charge if you didn't cancel. I hadn't knowingly signed up for that. I called and emailed right away. Responses were slow and didn't resolve anything. The delivery of a clear answer never happened. Customer service failed to sort it to my satisfaction. That said, I'm actually glad my bank stepped in and reversed the extra charge after a dispute, so it didn't turn into an ongoing problem. I also saw a similar listing in a search result earlier that week. Be careful what you click. The charge showed up fast; the help did not.

the FastLane passes worked, but their billing practices made me lose trust — I wouldn’t risk it again. I bought two FastLane passes via My Trip Online and only afterwards realised I’d been put on a recurring subscription with no clear opt‑in. My credit card kept getting charged, the phone number on their site doesn’t pick up, and my emails went unanswered. When I disputed the charges within the 14‑day cancellation window they pointed to tiny trial terms I never knowingly accepted. Oddly, the passes themselves did exactly what they promised, which made the whole hidden‑subscription thing even more frustrating. I’ve filed a chargeback and sent the bank all the messages as proof. Advice: screenshot confirmations, watch your statement the day after purchase, and consider paying with a card that makes disputes easy. I really wish companies were straightforward about renewals instead of burying them in fine print. Heads up too — the site looks clean and trustworthy, so don’t let that fool you.

the next day a different rep actually followed up. They admitted it took a bit longer than usual, apologised (genuinely), and confirmed the airline had received my passport details. Within a few hours the name correction was accepted and my boarding went smooth. So, whatever happened in that first chat, the issue was resolved. My trip — for work and a bit of sightseeing after meetings — went ahead without drama. I used the booking on my phone a lot, checked in online, and didn’t have extra fees or surprise holds at the gate.
Would I recommend this? Yes, with a caveat. The platform’s prices and delivery of tickets are solid. Their team can sort tricky things, but you might need patience and follow-ups. Send clear messages, keep screenshots, and don’t be shy to ask for a second opinion if the first rep seems stuck. Overall I’m relieved and actually a bit impressed that they pulled it together. I went from distrust to genuine satisfaction. So for regular trips — work or weekend plans — I’ll use them again, but I’ll be a little more careful entering my name on mobile.

they fixed it, finally.