mytrip - Reviews and experiences

A friend sent a so-called quick check-in link the night before our flight. It looked normal so I clicked and paid the €1 fee. Three days later another €79 showed on my account. The small print, tucked away, apparently allowed a quarterly membership charge if you didn't cancel. I hadn't knowingly signed up for that. I called and emailed right away. Responses were slow and didn't resolve anything. The delivery of a clear answer never happened. Customer service failed to sort it to my satisfaction. That said, I'm actually glad my bank stepped in and reversed the extra charge after a dispute, so it didn't turn into an ongoing problem. I also saw a similar listing in a search result earlier that week. Be careful what you click. The charge showed up fast; the help did not.

the FastLane passes worked, but their billing practices made me lose trust — I wouldn’t risk it again. I bought two FastLane passes via My Trip Online and only afterwards realised I’d been put on a recurring subscription with no clear opt‑in. My credit card kept getting charged, the phone number on their site doesn’t pick up, and my emails went unanswered. When I disputed the charges within the 14‑day cancellation window they pointed to tiny trial terms I never knowingly accepted. Oddly, the passes themselves did exactly what they promised, which made the whole hidden‑subscription thing even more frustrating. I’ve filed a chargeback and sent the bank all the messages as proof. Advice: screenshot confirmations, watch your statement the day after purchase, and consider paying with a card that makes disputes easy. I really wish companies were straightforward about renewals instead of burying them in fine print. Heads up too — the site looks clean and trustworthy, so don’t let that fool you.

the next day a different rep actually followed up. They admitted it took a bit longer than usual, apologised (genuinely), and confirmed the airline had received my passport details. Within a few hours the name correction was accepted and my boarding went smooth. So, whatever happened in that first chat, the issue was resolved. My trip — for work and a bit of sightseeing after meetings — went ahead without drama. I used the booking on my phone a lot, checked in online, and didn’t have extra fees or surprise holds at the gate.
Would I recommend this? Yes, with a caveat. The platform’s prices and delivery of tickets are solid. Their team can sort tricky things, but you might need patience and follow-ups. Send clear messages, keep screenshots, and don’t be shy to ask for a second opinion if the first rep seems stuck. Overall I’m relieved and actually a bit impressed that they pulled it together. I went from distrust to genuine satisfaction. So for regular trips — work or weekend plans — I’ll use them again, but I’ll be a little more careful entering my name on mobile.

they fixed it, finally.