Kkday - Reviews and experiences

This company sucks big time when it comes to customer service. So get this, I shelled out a bunch of cash for express passes to Super Mario World at Universal Studios Japan, but guess what? They gave me tickets for a time when I won't even be at the park! They didn't bother telling me that I couldn't pick my own entry time, which you can totally do on other websites. The transaction went through without letting me choose, and now I'm stuck with tickets that are useless to me. And to top it off, they won't give me my money back, hiding behind their 'no refunds' rule. I think as a customer, I should be able to get a refund if what they sold me is basically garbage. I'm gonna talk to my bank about disputing this whole thing.

I just booked a cruise with this travel agency and it was terrible! There were four of us in the group but we only got one room instead of the two we asked for. When we contacted customer service, they were unhelpful and basically said we were on our own. It's been three weeks and we still haven't gotten it sorted. I recommend steering clear of this company if you don't want to deal with the headache of overpaying and being stressed out.

I bought a Sim card for Japan, thinking I'd have data, but it ended up only having signal, no data. I feel like I've been duped. Customer service wasn't helpful at all, they just kept saying to talk to someone I couldn't even reach. And their website reviews seem phony, they block negative ones.

My experience booking a tour with this company was a total disaster. The vendor they gave me turned out to be sketchy and I got ripped off. When I reached out to customer support, they were useless and basically said it was my fault. The company's lack of accountability was really disappointing and surprising. I suggest staying away from them and finding a more trustworthy option.