IHG - Reviews and experiences

As loyal platinum member and owner of vacation club points with IHG, I had a frustrating experience with a reservation I made using my points for a flight connection. Unfortunately, my flight got cancelled due to a mechanical failure. When I reached out to IHG to cancel my reservation and get my points refunded, I faced a lot of resistance and unhelpfulness. Even after explaining the situation, I was told to contact IHG directly, where I encountered more challenges and unresponsiveness. It took many tries before I finally talked to a supervisor named Anita, who said she spoke to the General Manager but still couldn't resolve the issue and credit my points back. This lack of understanding and unwillingness to accommodate a legitimate situation was disappointing and not okay. Feeling unresolved and dissatisfied, I am now looking into taking further action in hopes of finding a fair solution. My IHG rewards number is 202718671.

I had such a rough time with this company. The people there said one thing, but when push came to shove, it was a whole different story. They got me stuck in a contract even though the person I dealt with said they'd make changes. It was so frustrating and such a waste of my time. I won't be trusting their agents again, that's for sure.

I'm always staying at hotels and my account is all set, but it seems like they always mess up my address. I keep calling customer service, but things never seem to improve. They just keep opening more cases like there's no tomorrow. The staff doesn't really pay attention or get it. It's really annoying! IHG needs to hire better employees so they can avoid all these pointless cases.

I was just sitting around, eagerly anticipating my IHG gift cards, but they never showed up! I was expecting McDonald's and Amazon gift cards, but all I got was some digital download stuff. Can you believe it?! The customer service folks in the Philippines were incredibly impolite and even hung up on me, not cool at all. And to top it off, they won't give me back my rewards points. Such a scam!

I went to this hotel in Peru and stayed for a whole month. I signed up to get double points, but they never gave them to me! I tried calling so many times, but all they said was that they would post them soon. It's been over a month now and still no points. I just wanted to use them for a family trip, eh.

The IHG Diamond Elite benefits are supposed to guarantee you a room if you book 72 hours ahead of time. But when I actually tried to do it, they told me no. It was really frustrating and disappointing, especially since this was a big reason I joined IHG in the first place. And to top it off, their customer service was not great either, with automated robots being the only ones available to help Diamond Elite members on chat and over the phone. Companies need to keep their promises and make sure they're taking care of their loyal customers.