IHG - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (18)
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Points stay policy
Points stay policy
CancellationI booked a stay with my points for December 2023, but unfortunately couldn't check-in because of a family emergency. Now I've been charged £193 for missing the check-in. They did credit back my points, but I still think it's an unfair policy!
Cancelled IHG stay
Cancelled IHG stay
CancellationI've been with IHG for so long, and I had to cancel my stay like 4 months before my trip. Even though I'm a Gold Member, they still charged me a big fee, which just doesn't seem fair. I ended up booking a different hotel within the same group, but I still got hit with the penalty fee. It's just not cool, you know?
Reservation cancellation issue
Reservation cancellation issue
CancellationI had, like, the worst thing happen with this hotel and their dumb mobile app cancellation policy. I did everything right to cancel within the time limit, but they still charged my card and wouldn't give me my money back. When I talked to customer service, they just blamed the hotel and said it was my problem to deal with. Like, totally not okay!
About IHG
InterContinental Hotels Group (IHG) is a global organization based in the United Kingdom that operates a portfolio of hotel brands. The company, established in 2003, has a rich history that traces back to 1777, starting with the Bass Brewery's foundation. It transitioned into the hospitality industry and grew significantly over the years. IHG manages various well-known hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Hotel Indigo, among others. The company's business model primarily focuses on franchise and management agreements, although it also owns some of its properties. IHG's global presence spans around 100 countries, making it one of the world's leading hotel companies, dedicated to providing true hospitality for everyone through excellent services and accommodations.
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Categories IHG
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Last update: November 29, 2024
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