IHG - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (18)
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Booking experience
Booking experience
BookingI had the worst customer service experience ever. I booked something and then it got cancelled last minute, with no backup plan given. When I contacted the company, they were no help at all. They offered me other options that were way more expensive and not as good of a location. They obviously care more about making money than making customers happy.
About IHG
InterContinental Hotels Group (IHG) is a global organization based in the United Kingdom that operates a portfolio of hotel brands. The company, established in 2003, has a rich history that traces back to 1777, starting with the Bass Brewery's foundation. It transitioned into the hospitality industry and grew significantly over the years. IHG manages various well-known hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Hotel Indigo, among others. The company's business model primarily focuses on franchise and management agreements, although it also owns some of its properties. IHG's global presence spans around 100 countries, making it one of the world's leading hotel companies, dedicated to providing true hospitality for everyone through excellent services and accommodations.
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Last update: November 29, 2024
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